The Plumbing Works

I have used The Plumbing Works for most of my plumbing jobs since 1991. Never had to call them to repeat a job. Always polite. They work clean without leaving a mess. Payments by check or credit card have all cleared without problem. Each appointment has been kept as promised. Only times I have not used them are when they were scheduled out for many months due to a hard long freeze here in Eugene so many businesses and homes had scheduled repairs. Another time the required installation was not one they had staff to complete. Billings have been as estimated except when obvious old plumbing pipes were corroded badly needing more work inside walls than originally expected. I run a foster home for disabled adults so it is possible I used a plumber a bit more often than most due to poor decisions by brains that are less than optimal. First three installs in 1992 were pressure balanced shower valves to prevent repeated on off faucet play from freezing then scalding people during showers. An excellent upgrade if I might recommend anything.

These gents know their craft. I'm a first time home buyer. Over the years there have been several times where they have saved me a call to a plumber. They know their stuff and they have always been helpful. Doug in particular is awesome. Thanks Plumbing Works!

Top quality people. THE PLUMBING WORKS did a great job. DOUG was very helpful with all scheduling matters. ALLAN did an excellent job with the repairs. We definitely recommend this contractor for plumbing-related repairs.

I take the writing of business reviews very seriously as I know how much people rely on these now. I also aim to be very accurate and also wait a few days for the company to right the wrong, rather than posting out of my initial disappointment. We received a verbal bid from The Plumbing Works after being connected with them through our home warranty, while preparing our home for sale. We approved the bid and scheduled the work. They never sent an invoice for the bid visit, which was only $75. The other companies that we were working with, once we agreed to hire them, just rolled the nominal bid fee into the final invoice which we paid all at once. (Most applied it to the work.) When we didn’t get an invoice we assumed since we hired them they were doing the same thing. As far as the repairs, we were advised that we could pay by credit card before hand via phone or in person on the day of service. (We have this in writing). After thinking about it, we found it odd that they wanted us to pay for all the work before they did it. Materials would make sense, but not the actual work. We had initially considered calling it in, but decided to wait since the work hadn’t been done, plus the job was still far out. No indication was given that there was urgency behind this mentioned pre-payment option. My husband even had a lengthy conversation with someone from the staff discussing the work we were hiring them to do. Nothing was mentioned then about any urgency or concerns with our job. We received one garbled message from them before the holiday weekend, which sounded like they were calling to schedule the work. (It had already been scheduled). I couldn’t make out the callers name but did hear the company name and “schedule”. Before I could return the one message they left this Tuesday morning, they called our realtor and canceled our appointment, which was still a week away. They stated it was because we hadn’t called in pre-payment. Even though they had told us we could pay on the day the work was done. I have personally known our realtor (top in Lane County) for more than two decades and know she is honest. Plumbing works has now put us in a very bad bind, as the sale on our house is about to close, but it is contingent to these repairs being done, and now other plumbers are booked too far out for our timeline. Our realtor, who is also shocked any company would do this, even offered to pay the owner immediately over the phone herself and the owner claimed he didn’t feel comfortable doing the work because we hadn’t returned the one message or sent in the $75 (which they never sent an invoice on and still haven’t.) We all still can’t figure out what the owners problem was? If it was money, she offered to pay while he was on the phone??? The only idea we could come up with is maybe they underbid the job? Have a huge cash flow problem?? No clue, just speculating. So consumers considering using The Plumbing Works, beware. Ask for your bid in writing and repeatedly ask to be invoiced as they don’t seem to provide either. (Even after all this, we still have never gotten an invoice). Also, know that even if they make an appt for your work to be done at their first available opening, and tell you that you can pay then, it is not the case. You should be willing to prepay them weeks before they do the work. Don’t you wish you got paid before you did your work? Plus, they may very well leave you with no one to do the work, and let you see just how unprofessional the owner is. It’s a shame, because his staff seemed very nice. We will not be recommending this company to anyone. Update: We hired another plumber who did the work for the same price, but included two more sinks. Still have never received an invoice. The Owners responses to all his customers online pretty much sums up the service you will receive. We only had the extremely minimal contact with them as recounted above, so I have no clue how there can be red flags from that. I recommend asking for other options from your home warranty co.

This company was sent to us by First American Home Warranty. It was so bad that we just decided to forget about the warranty, and paid another plumbing company to do the work. We would never like to have anything to do this company any more.