
- Country: USA
- State: Ohio
- City: Cincinnati
- Address: 8620 Winton Rd #3, Cincinnati, OH 45231, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
The staff at ALD are courteous and professional. Nate (the technician assigned to my job) arrived on time and found the water main leak in no time. He showed me where I needed to dig and his accuracy was spot on. I would recommend ALD to anyone who needs to find a leak that is buried under concrete and earth.
I would not recommend this company. The technician was unable to use their equipment to find the leak, whether it was lack of knowledge, or the equipment did not work, I cannot say, but we eventually had to use equipment from my home before the leak was found. I also agree with another customer review with regards to customer service. When I called and suggested a discounted rate for their service, because it did not work, Monica was rude and not customer friendly to me as well.
Monica was great on the phone, listened to my problems, scheduled me in a reasonable time and followed up when it was needed - Thank you!! John and Nathan came out, checked everything in so much detail, explained me every little bit about the liner and the installation. Found my leak that was supposed to be found 3 months sooner by another company. And the again John is amazing his pointers, his support and expertise is just AMAZING. THANK YOU!!!! American Leak is my go to place going forward.. they are worth every penny
Personable, prompt and great problem solvers! Easy to schedule an appointment and very clear with costs and limitations. Thanks!!
Cory came out to look at a possible leak in our in-ground pool. He was extremely thorough looking at every inch of the pool including the liner, foundation, and plumbing. In the end it was a faulty gasket (installed incorrectly) near the steps. With his help we were able to rectify the situation immediately and stop the leak.