Roto-Rooter Plumbing & Water Cleanup

5 reviews
  • Country: USA
  • State: Ohio
  • City: Cincinnati
  • Address: 2125 Montana Ave, Cincinnati, OH 45211, USA
  • Store
Phone number
Working hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
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5 Review(s)
Judy Carlson
16.08.2019

Day 1- Fast response in the morning. Tech (Zack)did not have equipment on truck. Would send another tech immediately. 6 hrs later. Mack arrived. Had differing opinion of problem. Advised us to buy a new toilet. Could not clear drain clog due to use of draino 7 pm evening before. Stated he or another would return at 7 pm. We went out and purchased new toilet. 8 pm. No one had arrived. Call dispatcher to learn we had been scheduled for next day. Asked if it was urgent, we declined since it had already been 24 hrs. All day no use of kitchen sink. Day 2. Russell arrived as scheduled. Did complete assessment. Cleared clog promptly. Educated us on use of shower hair strainer and use of enzyme applications. No need for new toilet. Very impressed with this technician. Took time to explain cause and effect as well as preventive maintenance. Wish he could have been our first contact Overall happy with outcome. Frustrated on differing opinions and time to address issue. Russell is a great ambassador for your company

Cheryl Edmondson
26.06.2019

On 6/25/19 Service Technician, Steve # 1188 arrived at my home. He listened to my concern regarding the water issue, gave me options on how best to correct the situation, and went right to work. The task was completed within a very short period of time. Steve was very pleasant. I will definitely request his service again in the future as the need arises.

Stephanie B
22.05.2019

Quick, helpful, and informative. I called them to check out my sump pump because it hadn't been running in a long time (thankfully no water damage). They said they could come out the same night. Which was awesome. I had no idea it'd be that fast. Unfortunately my basement had to get excavated because the line was crushed. They showed me images and the actual video while they were checking the line to show me where things were crushed. It took them a couple of days to replace the crushed line and redo the cement. They had everything contained to keep the dust to a minimum. Glad I called them and will use them again in the future.

Roger Gilbert
22.08.2019

Maurice did an outstanding job for us. Very professional and fast! Highly recommend this company!

lisa stark
16.08.2019

Amazing service! Matt was here within 2 hours of my call. Quickly fixed the problem and left everything even neater than when he arrived! I will call them again!

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