FRITZ BAUMANN & SONS, INC.

Cannot say enough about how pleased I am with the service they provided. They removed a leaky saddle valve that was for our humidifier and put in a 'real' valve. They also did the plumbing for the natural gas pipes for our home generator. Very courteous,, professional. Sean and Jake were the best .. they will be the ones we call for any of our plumbing needs.

I called a week ahead to schedule a visit to assess a toilet that was intermittently running and replace the transparent hose under my kitchen sink (from the dishwasher) which was 10 years old and a little moldy inside. Scheduling the visit went well and I anticipated an uneventful visit from the Baumann company. Two workers were sent for some reason, but it did appear as if the young man was in training mode. The hose was repaired, as well as the toilet. The workers did leave to purchase a part for the toilet. My concerns are that I was billed for the time they were away, I was charged with a service call fee which I knew nothing about, I did not receive the receipt for the items that were purchased although I was specifically billed for them, and he described problems on the service call sheet that I did not say to him on the phone. When the work was done and I received the bill, I had one of the workers contact the owner. After expressing my concerns, Mr. Baumann told me flatly: "You should have asked," when I mentioned the service call fee (his workers were present and we were on speaker phone). He made it clear that he did not care about my concerns. It was my problem...and I still have not received a receipt for items he billed me for. When I initially called, I told Mr. Baumann I had 2 projects, one at home and one which was business related and that the second would depend on how the first was handle. I guess he forgot that...or didn't care. Needless to say, I won't use him again or refer him to others.

Steve Baumann came to my house to give me an estimate for rewiring my gas fireplace. I wanted my fireplace to turn on and off using a remote control because I was uncomfortable using the key and starting the pilot. Steve took the time to teach me how to start my fireplace. In fact, he gave me step by step instructions and stayed until I felt comfortable that I could do it on my own. I'm so thankful to Steve and I'm so thankful to God for putting Steve in my path. Christianity is alive & well.

Last month, the city of Bexley called to inform me that my water usage was abnormally high and that I had accrued a $2,337.27 water bill. After I recovered from the initial shock, the first thing I did was call Fritz Baumann. They got me on their schedule two days later. They went through my house and tested all my fixtures and found that a “flapper” on one of my turn of the century toilets had corroded to the point where the water was flowing through it 24/7. Somehow they managed to actually find the part to fix it – this toilet is older than I am. I am more than impressed with the service I received. Thanks Steve!

Terrible service. They tried to charge me for a “free estimate” on a water heater. I tried calling them to talk about it and they were so rude on the phone telling me it was my fault and they didn’t care and then even hung up on me when I was talking.