Mr. Rooter Plumbing of Youngstown

I want to praise the guys from Mr. Rooter Plumbing, Dave, Scott, Bob and Dave that came out to fix the broken sewer pipe that backed up sewer into my basement. They were very professional, knowledgeable, friendly and polite. They took time to answer any questions I had, explain about the liner they were installing in the pipes. I would highly recommend this business and in the future will call them again!

We had to have a 10 foot section of sewer pipe replaced. The excavating crew did do that but they botched where they were supposed to dig so there was a double hole. That is what it is. But then they told me that when they finally come out to reseed or "spring clean up" they would be seeding then use topsoil. Well they came out without warning. And raked alittle bit then just sparatically put some seed down and then some straw. Im not an expert but I am pretty sure grass will not grow on rocks and chunks of old sewer pipe. Pathetic. Thanks Mr. Rooter for costing me even more money.

We had a clog in our basement pipes. Water would overflow in my basement when i would do the dishes. We tried to snake it out ourselves but the snake got stuck. Mr. Rooted sent out Dave and John and the were a tremendous help. We had replaced some pipes ourselves the weeks before and they advised us that everything we had done was correct. Very knowledgeable and friendly. I was worried we were gonna have to jack up concrete to fix it. The folks on the phone were kind as well. Will definitely call with any other future issues. ????????

SO I called them for a frozen pipe. They gave me the totals. 89.00 to just come out, 280.00 for the first hour of using the "Hot Shot" on it. Then I mention I would like to use the coupon they had on the main page of the website for 50.00 off. I was lied to by the Tech immediately, saying he already factored it in. I called the corp. number to verify the prices...and it wasn't factored in even though I already knew that. They take advantage of you when you are in the most desperate need. Do not hire these vultures, because they will just take advantage of you. Listen to their machine when on hold. It goes over and over about how respectable they are bleh bleh. More sales tactics to make them seem honorable, when really they are crooks. They lost a 400.00 job (for starters) over not accepting a 50.00 coupon they advertised. There ya go.

We've had an issue with backups in our basement since September, they came out then, and then a second time just 13 days ago. The plumbers did very little investigation and ran a hydrojet through one of the mains. They then said that our warranty was void. We called them again today and were told it would be 89.00 just to look. This isnt how you do business. I would never recommend them to anyone under any circumstances.