- Country: USA
- State: Nevada
- City: Reno
- Address: 4690 Longley Ln #31, Reno, NV 89502, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Excellent communication from the office staff and plumber. Clear and concise what was needed and the cost of such repairs. Never did I wonder who or what was going to happen next. David the plumber gave excellent customer service while evaluating the issues we were having in our mens room and after with the information we had to send to our landlord. Heather was quick and to the point when I scheduled the work to be done. All around great experience with Hawthorne Plumbing!
My husband and I are very satisfied with the work provided by Brian from Hawthorne Plumbing. He was very courteous and answered all our questions. We had a leaky toilet and fixed the problem. He also gave us advise if we decide to purchase a new toilet. We've used other plumbers in the past, but we've now decided to call on Hawthorne Plumbing for all our future plumbing needs. They are very knowledgeable, friendly, and courteous.
Nick is amazing! He originally came out to give me a quote for removing our old shower valve and replacing it with a new one that I had bought. Once he arrived, I added a request for a quote to move the shower drain. No problem for Nick! I also sprung a clogged kitchen sink on him while he was here (it had clogged the night before and we couldn't fix it ourselves) so I asked him to do that as well. Nick was polite, professional, and friendly the entire time. Even though he ended up doing more work than originally intended, he never once acted like it was an imposition. Then, when I asked what his availability was to do the shower drain and valve, he said the next evening!!! Nick was truly amazing and we now have a plumbing, heating, and cooling company that we will use for everything. The shower valve was switched out and the drain was moved without any problems. He was quick and efficient and communicated with me the entire time. We are thoroughly impressed by Nick, you can tell he enjoys what he does.
I had a problem with my furnace, I called Hawthorne plumbing to have it fixed. The technician Anthony said it was a PVC pipe clogged. He fixed it but wrong because it broke, and started to leak through my ceiling. Another technician from Hawthorne plumbing admitted it was done wrong when he came to check my water heater. I called Hawthorne plumbing to come to check it out. They sent a technician named Shane who told me there was nothing he can do, so he left the PVC pipe broke with no solution to fix it. The AC drip pan was not leaking before the first technician so called fixed it, then after he left it dropped water through my ceiling. They say if it isn't fixed the first time, it's free. Well will see because it wasn't fixed, they cause more of a problem. I suggest another company to fix your plumbing/air conditioning and heating needs. I paid for a check up service, but after their technician told me there's nothing they can do, what good is this company when another company has to fix their broken pipe and AC drip pan.
We've had Hawthorne help us out with a number of projects, from leaking and running toilets to removing a bathtub and diagnosing some issues at the house we just bought. They've been fast, professional, and reasonably priced. Glad to have them on our home maintenance/improvement team!