Cartwright's Plumbing Heating & Cooling

I had a commercial sewer line replacement job in a residential community. Several proposals were required. Cartwright's came in high, but a follow-up call instigated by them brought the cost down below the competitors. The work was clean and on schedule and the crew excellent! Very pleased with everyone including Camilla in the office.

Endi Nunez is an exceptional member of the Cartwrights team. He is an excellent project manager and troubleshooter. I also appreciated how he worked with colleagues Jaime and Israel on two big jobs at my house - lots of digging and major pipe work. Highly recommend.

Greg Ortiz did a great job replacing my sink strainer that was leaking. It cost more than expected but getting a plumbers time in Los Alamos is a premium. He even noticed that I needed the water line and electric package for my new dishwasher installed and did it without charging me the whole dishwasher install fee fee. 1.5 hours and my problem was solved. These guys work on a flat fee structure so make sure you get an estimate.

I was charged over $350. All he did was light a pilot light on the water heater. I was supposed to be contacted for any charges over $300. That did not happen. My partner and I own 6 properties in Santa Fe. We'll never call Cartwrights again.

My experience with Cart"late" was terrible. Both times I scheduled service they were extensively late - one for a simple job that was only 75% completed and one for a remodel estimate. Based on other reviews working with this company is clearly hit or miss. They either get to you, or they don't. And when they don't it is the most infuriating plumbing company in town. They have no respect for your time because they do not take any actions that express this. Even when they know the technician will be late they do not let you know. After talking to Ed and Abigale, they clearly have no empathy for wasting people's time because their excuse is just "we are busy". So is most everyone else in life! The dispatch staff also has no empathy for these matters. If you think you still want to try Cartwright understand it is a flip of a coin on whether you get good and on time service. I was offered a discount on future work, but even if their service was free it would not be workable situation. They just have no problem wasting your time.