- Country: USA
- State: New Mexico
- City: Rio Rancho
- Address: 7936 Ranchitos Loop NE, Albuquerque, NM 87113, USA
- Monday: 7:00 AM – 5:00 PM
- Tuesday: 7:00 AM – 5:00 PM
- Wednesday: 7:00 AM – 5:00 PM
- Thursday: 7:00 AM – 5:00 PM
- Friday: 7:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Red Line Mechanical was hired to install a new water heater. There has been problems with the water heater, as they seem to not have installed it properly. They have been scheduled to come and fix it & have failed to show up two days in a row. They do not stand to their word & they seem to not do their work correctly. Lastly, they have awful customer service, if you go to them in person to talk about the problem they give you a dirty look. Yes, they give you affordable prices, but their work & customer service is awful. You get what you pay for.
Redline Plumbing receives a very bad review from me. In July 2018 during a conversion from Propane to Natural Gas, for lack of a simple five dollar part Redline did not order on time; even though the job was scheduled in April of 2018 my home was without hot water for over 10 days. Unknown to me at the time Redline did not use the correct connectors and couplers when hooking up the natural gas to the house. Now in Oct of 2018 due to their very terrible workmanship and installation of a coupler that was not approved by the Gas company, there was a very large leak! The Gas company had to come out on an emergency basis. They had to disconnect the meter, open up the ground and allow the gas to dissipate safely and shut down all the work done by Redline. The entire job done by Redline has to be completely redone and redone correctly! It is a miracle the gas leak did not catch a spark and become volatile and have an explosion. I strongly recommend anyone thinking about using Redline for their plumbing needs to use another company. Their quality of work is terrible. The company cannot be trusted to do the work correctly and safely. This is the worst plumbing company ever!
I send a request on the web page after hours for failed tank less water heater. They called me back immediately that next morning. The office was great in providing me options. Casey, the service tech showed up to my house on a Friday at 6pm at the time I was told. He was extremely helpful, knowledgeable and very professional. NOTE, I had called Wagner Mechanical on the previous day and they came out and said my water heater needed replacement for $5200.00! Knowing the estimated cost of the water heater I knew Wagner was trying to take advantage of me. I then asked around for a reference to a different contractor. Redline was recommended as a great contractor. Redline gave me a cost 1/2 the cost of Wagner and I agreed to have Redline replace the heater. Before replacement Casey took the time to diagnose my tank less water heater, flush the unit, clear the error code and got the unit back on line. I know the unit will eventually fail in time due to aging. I also know I will be calling Redline to come replace the unit. I recommend this contractor for your plumbing needs. Do not hesitate to call them.
We used Redline for a new construction home and had a variety of experiences with the different plumbers. Some were talented and did a fast and thorough job, whereas others seemed new to the task - like when we had the water softener installed, which took many hours videos from YouTube to help them complete it. The largest challenge is comes from the lack of communication between the front office and the actual techs. Many times our requests for work went unanswered and our project was delayed.
We had to replace our furnace this winter. When our furnace failed we had no heat in our home. Redline Mechanical LLC were very prompt in replacing our heating unit for a very reasonable cost. The staff were very friendly and compassionate to our stressful situation. I would highly recommend this company.