B. Carlson Heating, Air Conditioning & Plumbing

The plumber who usually is dispatched is definitely more than a plumber: • Great representative of the company – polite, considerate and trustworthy. • Smart, with a comprehensive knowledge of plumbing – what the customer needs now and in the future – and probably doesn’t need. • Quickly identifies problems and explains them understandably. • Extensive knowledge and experience with a broad overview of a project together with great attention to detail. • Thorough and tenacious. • Works well with everyone. So yes, I’m a very satisfied customer – with him and others in your company.

The young man who came to my rescue waited on me for a few minutes until I got home. He was very polite, informative and gave me choices of what I could do in the future. I appreciate his knowledge and showing me what filters to use and how to put them in properly. Great Job!

Carlson was quick to respond (hours not not days). I had broke and outdoor cooper pipe. The receptionist was good. The young man responding was polite, trained and resourced to finish the job in one visit. The work was done professionally.

Good scheduling process, good technician with lots of knowledge he was willing to share, but VERY expensive. My fix was pretty straight forward, took less than 30 minutes, technician used my ladder (I offered it to him) and it was almost $200. I think they had some wiggle room in how much they charged me and still keep the ability to make a profit. Expensive learning opportunity.

While their price was only slightly higher than the competitors,, they more than pay for it in quality of work and response. Wagner called me after the job was bid and under way, we had no AC and were thankful for Carlson working us in so quickly. Additionally, I wanted to apply roof sealant after the old units were removed and prior to the new units being dropped, Carlson once again accommodated.