Knik Heating, LLC

The technician and the office personnel were absolutely amazing. This is the second year we are working with them. They are all courteous, efficient, knowledgeable, and well priced. I highly recommend them for great service and ease of mind.

This company is a rip off. Called and asked for a quote to do an inspection on our two duplexes (4 units)...they quoted us $195 for 3 units if we bought the membership so we bought two memberships to cover our 4 units. We confirmed this multiple times and even were invoiced initially for the 2 memberships. Once we gave our credit card number to pay they charged us for 4 memberships, over $800! I called to figure out why they did this and they stated that the tech who inspected our units misspoke about the price but since the service was already completed and they already paid the tech they can’t refund us. They also did not originally specify that unit per membership referred to heating unit (such as a garage heater, furnace, boiler, etc) and not living unit which we even asked multiple times to make sure. Now 3 months later they still will not return my call, and have refused to refund us. Please do not waste your time with this place! They also stated we were not allowed to use their repair list to take to any other plumbing/heating company so we were gonna have to have a full inspection done again by someone else if we didn’t want to use them for repairs. Crock! Don’t let them lie to you about being prideful in honest and reputable work! I will add the tech, David, was very professional and understanding but the manager and receptionist blatantly threw him under the bus. David, if you’re reading this you deserve better! EDIT: to respond to the owner. Actually I was invoiced a $0 balance invoice and a $392 balance invoice which I signed which exactly reflected what I discussed with David during the time of service and the receptionist discussed with my significant other. Check your records! In addition you stated there would be discounts we could use to offset the balance you overcharged us for then later stated we couldn’t use the “coupons” from the membership that we purchased with the memberships due to “we can’t give you services for basically free”. I’m not sure what you stand for besides basically being fraud. Plus I’ve been told someone would call me back about 7 times and not one person has called me back to resolve this. What agreements are you actually standing by?

My tech was knowledgeable and professional. The company has always been a good deal.

Knik Heating is always professional and all of the staff I speak with are very friendly and very helpful. I had John and Dawson come to look at our hot water heater and they were efficient at determining the issue and correcting the issue. They also explained the issue and ways to prevent the same issue going forward. Overall, excellent service, which is why I have been going to Knik Heating since 2014.

Knik Heating was quick to schedule me. Calling on Monday for an HVAC inspection they were able to get me scheduled as soon as Wednesday. When David arrived for the inspection he described the service in greater detail, describing exactly what he was going to be looking at. After the inspection he was able to provide me with an in-depth invoice with pictures and recommendations for preventive maintenance.