Backlund Plumbing

Dwight came out and took care of the plumbing issue. He was friendly and service was fast. I can’t believe the stuff he pulled out of the pipes and he did it with a smile. Cleaned up after himself and guaranteed everything will be running better for sure. Thanks Dwight for your hard work !!!

We had a leaking shower drain that we needed fixed. Guy came over, cut a hole in the ceiling where it was leaking and said it was going to be a big job requiring 2 people to fix it. Said they would call us and schedule the fix it appointment. They never called. Our usual plumber was back in town and fixed it by himself in an hour....

I called them out to fix a tub that would not drain. The first person who came OUT was NOT a plumber and could not unplug the drain. He identified the problem as a specific pipe and stated that they would need to send out an actual plumber. The plumber came out and replaced the pipe that the first guy stated was the problem. Unfortunately, the pipe that they replaced was NOT connected to the tub at issue but was a drain line for a different tub. The next day they sent out another non-plumber to use a more aggressive method to clear the blockage. This caused the pipe to burst requiring a visit from yet a forth person to replace the pipe (after cutting a 2/4 hole in my wall). Backlund billed me for all four visits (the only discount was they did not charge me overtime for the second visit that was after hours). In short, the misdiagnosed the problem, fixed the wrong thing, broke a pipe and charged me to replace it. They keep sending bills and every time I receive one a call to discuss the issue but they will not call back. AVOID AVOID AVOID.

Awesome service from start to finish! Highly recommend.

This is the worst company I have ever dealt with. We showed the technician a list of problems we needed fixed and he refused to look at it, thinking he knew better. He refused, twice, to do work that is covered by our home warranty company even though that was all we asked for. Additionally, the technician repeatedly displayed misogynistic attitudes toward both my wife and sister in law, refusing to share quotes with them but readily sharing the same quote with a Male friend. In the first instance we dealt with this company, the technician refused to do work on a water heater that was covered by our warranty. We ended up calling Home Depot who did the work we asked for, which we had to pay out of pocket and was $2,400 cheaper than the price quoted by the arrogant technician. They lost a $2,200 deal because of the techician's arrogance and refusal to DO WHAT WE ASKED. The second time we dealt with this company, the same technician REFUSED TO LOOK AT THE LIST OF REPAIRS WE ASKED FOR and then told us that, whatever HE had decided to fix was not covered by our warranty. This is absolutely a terrible company with awful customer service, rude and sexist technicians, and their bad attitudes and attempts to rip off their customers is giving a bad name to even the home warranty company we use. DO NOT USE THIS COMPANY.