Robinson Floyd V

If there was a way to give this company less than 1 star I would. The plumber never showed and never called to say he'd been delayed. Calls to their office to find out what was going on were not answered and VM's were not returned. Finally my boyfriend drove over to the office in person and the only excuse he received for them wasting my entire afternoon with a no show was that they were too "busy" to answer the phone or to call. At 5pm, 4 1/2 hours after my appointment time the plumber, David, showed up and after a quick look at the problem attached some sort of device to the drainpipe which he claimed would fix everything. He ran a short rinse cycle then pronounced the issue fixed. He wouldn't stay to wait for me to run a load. I told him I'd run a load as soon as he left and if it wasn't fixed I'd call him back and expect him to come back to fix it. Not only was the problem NOT solved, the device he attached between my drain and the washer was now causing problems with my new washing machine and it wouldn't fill. Now I not only had a leaking drainpipe but no usable machine at all. I contacted him and he promised to come back the very next day by lunchtime. Once again, he didn't show so we texted him repeatedly for an eta. He never responded with any kind of eta, just that he was "installing a water heater". My boyfriend finally took the device David had installed off the drainpipe himself so I could use the washer. David finally called at 5pm promising to be at my house in 30 minutes. Needless to say he never showed and that was the last I heard from him.