Ricky Pierce Plumbing

I wish I had seen the reviews about being overcharged. I had spoken to the owner for rates prior to them coming. He informed me he charge for traveling time at the same rate of labor which is $85 a hour. At the time I kindly declined because of having to pay for the return. He said unless we're already in the area. So a week later I get a call that they were in the area. Employees were really nice. I shared with them what was wrong with my tub prior to arrival. They came prepared with the part. The employees were apologetic for having to charge for travel. They do not charge for quarter hours, so they round up to 30 minutes. I was charged for 1 hour of work, because they had to wait for 10 minutes for me to get there to pay them, I had to pay for 30 minutes, and then 30 minutes travel time, parts were $36.45, my total bill was $220.90. They were already in the area and had to go back anyway. I don't think it's right to charge anyone for traveling back, especially at that rate. I believe that may be way above federal guidelines.

Be prepared to be overcharged. Pierce will tell you upfront that he’s going to charge you full rate from the time his workers leave his shop until they get to your house. Even if you can stomach that what he doesnt tell you that his workers will not have all the parts needed for the job on their truck. They will need to go get the parts and you will be charged full rate for that time too! Amazing for how long he has been in business but still doesn’t know what parts to carry! I’m talking simple fittings here, not some unusual part. Then he will also charge you for his workers to drive back to the shop. His workers are courteous, prompt, and friendly. But apparently that comes at an overcharged cost. I prefer to deal with honest businesspeople.

Hey nice. Great customer service.

Ricky and his guys are always nice and polite. They are quick to get to you to fix your problem. I would recommend Ricky Pierce Plumbing anytime.

I use them often.