Anderson Plumbing & Sewer

These guys a the best! They responded quickly and were extremely professional. Ben provided incredible customer service on the phone and Austin did great work at the house. This is my go-to plumber now!

Austin did a wonderful job and was extremely professional. His work was quick, clean and expertly done. I highly recommend them.

I rate Anderson Plumbing A+ on customer service. From starting with Ben who answers the phone and is your first contact, friendly professional and full of great information. You are told what day you should expect service and then later you will be told a time frame. On the day of service you will get a call to confirm your the tech is on the way. Unlike so many companies in Carteret County, If Anderson's says they will be to your home they WILL be there and in a timely manner. FANTASTIC ! How many times have others simply not shown up. (Anderson = dependable). Then the first time you have a tech you get an email with a bio on the tech so you know a little about this person coming to your home. Who does that? Anderson does - love this. Then the cherry on top - Austin comes and is fabulously detailed, looking at all our plumbing concerns under our house and provides us with easy to understand details as to why and how our plumbing is working and then shows us how the flow to our septic moves and demonstrates how it is working as it should. We thought we would need to reroute our plumbing and we don't. So I figure Anderson just saved us a bunch of money. Simply the best!! I know people find them pricey, but you get what you pay for. They are worth every penny!

It is refreshing to deal with a business with good customer service. Benson who answered the phone actually cared about getting someone to my home and he got them there quick! The tech he sent, Wayne, was very knowledgeable and got us resolved all in the same day. After Wayne left Benson called the next day to make sure everything was still working great. I can not praise Benson and Wayne enough, there customer service is superb. I am happy to say I am now enrolled in their priority service program. Completely impressed.

Luckily we have never needed the services of a plumber at our house in Atlantic Beach but upon arriving one recent weekend to a plumbing leak in a bathroom ceiling that required us to shut off the water main, we were definitely in need! We looked up top rated plumbing contractors in the area and APS came up very highly rated on all sites. Ben answered the phone and was very warm and understanding and professional and set us up with an appt ASAP. Austin came out and was on time, personable and professional and explained the service call fee up front(which was very reasonable), assessed the problem, outlined the work needed clearly both verbally and written and got to work! One hour later we were back in business! We certainly would use and recommend this company in the future! Thanks guys!!