Home Services at The Home Depot

Very poor service experience in kitchen and bath remodeling area. We were in the store and worked with a representative who made an appointment for an in home consultation for kitchen cabinet refacing. We received a printed copy of the appointment that was scheduled. No one showed up! Phone call to the store was useless as all the installation staff was gone and the Home Depot rep said they had nothing to do with it, it was the contractor! No help at all. We will take our business elsewhere.

Was scheduled for a carpeting installation today and it was canceled at the last minute. The install has been scheduled since May 27th, I called and confirmed the install yesterday, and got a call at 9:50 am this morning (end of the 2 hr window) saying the installer called in sick. All the other installers are too busy to cover. Rescheduled for July 28th now. That will be two months since I provided payment for the carpeting. Not a fan of their home services.

There is never anyone who can tell me where anything is. It's always "I'll send bla bla over". Well bla bla never comes and I'm left standing there waiting forever before trying to find someone else. I wouldn't have to ask at all if their website correctly stated what bay and aisle things were in but I check and then go and they aren't there. I've had multiple problems with this store. Some really nice people, unfortunately more often than not it's just a problem. More recently a huge flooring issue where I paid for an order and no one ever called to set up an install. Instead someone called to set up a measure which had already been done. He tells me he will let them know so that an installer can now call. Never happens. Have to call them back again and play phone tag because they're trying to have me speak to someone who can't be found which results in me speaking to the same 3 people over and over and keep being transferred back and forth, hung up on, etc. Had to call 3 times and the whole issue still hadn't been resolved. Currently waiting on a phone call back. Next time I'll try Lowes.