Penguin Air & Plumbing

Yassie Hernandez was terrific. She was open and communicated well around issues needing resolution. She went above and beyond today. Although she was unable to resolve a log-standing issue that Penguin Air was and is aware of regarding cooling in certain sections of our home. My preference would be to have her be our assigned technician. She is great! and a valuable asset for your organization.

Yesenia conducted our Penguin annual checkup on our 3 Trane split-system units today and did an excellent job. She was very professional and courteous and explained everything quite thoroughly--and even let us know that she found evidence of rodent activity in our attic so that we could be forewarned and take action. Great job!

Our AC stopped cooling and the tech was at our house in what couldn't have been more than 30 minutes. Lightning fast. Jimmy was very friendly and polite and explained what he found out and what our options were; and laid out the prices for us without any of the extra BS a lot of companies try to push on you. We appreciated his honesty and that he didn't try to pressure us into things we couldn't afford. Once we decided we could only afford to do the bare minimum he threw in a 6 month maintenance plan just to sweeten the deal a little. It's nice to finally have a good experience with an AC company. Will definitely use again.

Rich was great! He came out on a Sunday and quickly resolved the issue with our 16-year-old air handler. The fix was affordable and he did not try to upsell. He was very friendly and he fastidiously cleaned up the job site (even some of the mess I had made). Highly recommended!

Nate at Penguin Air was excellent to work with! Very helpful, knowledgeable, and professional. They came out same day to help with my AC needs with short notice. I will definitely be calling them for future needs and I highly recommend them. Also, Rose was very kind in taking my call and helping me to schedule the service. Two thumbs up all around. -Therese