Aqua Science

We had an old leaky water softener on a Saturday. Our home warranty company sent a plumber who informed us the water softener was not covered but recommended aqua science. Aqua Science first tried to help me diagnose the issue of the leak over the phone and even worked with me to text pictures so they could instruct me how to bypass the system. The system was so old that it did not have a bypass. I was then given the option to have the old system removed and to bypass with new plumbing (much less expensive fix but would no longer have a water softener) or I could get their entry level water softener system for a little over $1600 out the door. We decided to get a new water softener system which they had installed the same day within about 3 hours! Having a leak can be scary and as a new home owner I worry that I could be taken advantage of when in a bind. I felt like I could trust Aqua Science every step of the way. They first tried to help diagnose the leak for no charge over the phone and when that didn’t work they gave me realistic options at different price points. This was a little over a month ago now and I wish I could remember the specific names but everyone I interacted with was extremely kind and attentive. They wanted to make sure we had our water back on in this hot summer. Aqua Science will have our business for life because of this experience.

I'm only giving them 2 stars because they are not very good at followup. I was told my whole house would have soft water buy the sales man. But when the installer finished installing the soft water system he told us we would not have soft water in our kitchen. The installer said he would have someone contact us to explain, so far no one has. So I call to ask why I have no soft water going to dishwasher and was told someone who call me to explain, so far no one has.

Derek Sajdak from Aqua Science is truly dedicated to make his company the best water treatment specialist in the area. He has been most helpful all along our project. The installation was on time, on budget and very clean. The system has been performing flawlessly ever since the installation in April of 2019.

Aqua Science installed a two-loop system on my patio. They were very professional from first inquiry to final tune. They called ahead to make a convenient appointment each time they came and were here when they said they would be. My system is working fine, and now that the heat has arrived, I can still use my patio. Quality parts and installation. Dick T. Sun Lakes

Today Caleb from Aqua Science came out to replace our Reverse Osmosis filters and to service our water softener and hot water heater. Caleb is awesome. He explained everything to us and was a real professional. It was really nice to have someone work in your home who was so nice and fun to be around. We hope we get him next year when we do this stuff again. Thanks Caleb! Thanks Aqua Science!