Reliability Home Services

Going with Reliability has been one of the best decisions we've made since becoming homeowners since we first needed them on a Sunday because our AC stopped working. All the technicians we've dealt with since have been knowledgeable, friendly, and considerate. They're incredibly thorough, explain everything clearly in detail, and always leave the place exactly as they found it, if not cleaner. All have been great with our animals as well. They are extremely accommodating to our schedule, will come out the same day if needed. They always call to let you know that the technician is on the way and usually arrive near the beginning of the scheduled time window. Companies as dependable and courteous as Reliability are in short supply these days.

I'm old, meticulous and from the engineering field. If a company can impress me throughout its ranks the way Reliability Home has they must be a top quality business. From the very day I needed same day emergency service two years ago up to the recent emergency service, a/c compressor failure during a dangerous heat wave, I've been impressed with their responsiveness, attention to detail, professionalism, pricing options and quality of service. I was so impressed that from my first encounter, due to an existing service contract failure for an emergency, that I dropped my existing service contract and immediately started a new service contract with Reliability Home of which two years later they have continued to honor their contract to the highest level never once wavering nor leaving my family in a lurch. THANK YOU RELIABILITY HOME COMPANY/STAFF, YOU ARE ALL AWESOME!!! Respectfully Jim S.

Amazing company. The customer service is some of the best I have experienced with any company anywhere. The receptionist Crystal was amazing, smart, patient and kind. She handled my setup quickly and easily. An appointment was scheduled for a couple days later (BTW this was during the series of 115 degree heat index days in July!!). I had a special issue I needed handled. The office manager Amy was quick to assist. Great local company with old time customer service you cannot find anywhere any more!!! Mark D. (Dundalk)

Michael did a great job explaining what was going on and offered many options for me without pressure. I appreciated that and the company in general. They always go out of their way to be pleasant and helpful.

The technician, Daniel, was great. He was professional, efficient and explained everything as he went along - which was good since I know nothing about the a/c except we need it. He even gave me a DYI hint to help improve things while we plan for a new system. He answered all my questions. They will be our first call when we are ready to upgrade.