
- Country: USA
- State: Maryland
- City: La Plata
- Address: 6115 Ripley Way, La Plata, MD 20646, USA
- Store
Would agree with other reviews about customer service. Don't waste your time. Work was done correctly but they will over bill. If you do use them they are not upfront about billing. They didn't even put their hourly rate on my bill. I only paid them to get them out of my life.
Well at first my comment about the owner (I’m assuming the man who answered the phone) to my husband was that he seemed nice, helpful and if he was able to come out today, we would spend our money fixing a plumbing issue with this company. Two hours later (after we called 10 different places), he called my husband back to tell him he would be able to help us. My husband apologized several times and told him we found someone to come out but thanked him for his help. He said “you owe me more than an apology don’t call here again”. How rude. We come from a blue collar 26+ year family business. Professionalism goes a long way. So do referrals and reputation. Watch your words. You never know who people know. Don’t waste your time on this company.
Excellent service. Very polite and courteous. Not an emergency call, but arrived within 24 hours of requesting service. Would definitely use this company again! Nice job!
Great family owned and operated business. I was recommended to this company from a referral by my HVAC servicer. I called them out for a water heater leak (not an emergency call). They called the morning of the appointment to confirm they were coming. Diagnosis of the issue turned out to be a failed expansion tank due to the incorrect sized expansion tank being installed by the builder. In total, it took 2 hours to diagnose and repair the issue (including obtaining the replacement tank from a supplier). I'll surely call them back out if I need a plumber in the future.
Terrible. Refused to provide emergency service. Said they were unable to help for 2 weeks.