Custom Plumbing of Arizona

Staff was very prompt in replying to my inquiry and setting up an immediate appointment. I could choose to just get an estimate or continue immediately with the work. It was a number of minor repairs- change a faucet, replace a disposal and clear some slow drains. The work was done efficiently and so far it seems it was done well.

Today is the 2nd time I have used Custom Plumbing. Scheduling is easy and prompt. The service is of excellent quality. I have an older home and needed the water supply outlet to my new refrigerator revamped. The materials were replaced and all was updated to satisfaction. Thank you Daniel for superb efficiency on this task.

Get a second opinion! I had called Custom Plumbing to help clear a line as our washing machine was backing up into our kitchen sink. The first technician that came out tried to snake the drain from inside to no avail and then tried from the roof which of course was a higher cost than the $69 advertised price which honestly is understandable. The technician, however, couldn't get anywhere with the snake and said he would send out his supervisor to do the "free" camera inspection. When the supervisor came out he immediately took the camera on the roof then told me that after running the camera he could only get so far and that the camera went black. His explanation was that we have a collapsed pipe and would have to pay anywhere between $3500 to just under $10k to replace one line and made mention of remodeling my laundry room and replacing cabinets (?) while we were at it. He basically just said it's my money, if you want to spend it to call them when we're ready to have them come do the work, or not, whatever. This didn't sit right with me and I didn't feel they were being honest. I reached out to a friend who referred me to another reputable company to get a second opinion. The other company came out the next day and cleared the line without going on the roof and had us up and running in under an hour for less than $150. The free camera inspection and having a supervisor come out seemed more like a closer than an actual inspection. If I would have continued with this company I would have been out $3-$10k for services that weren't necessary. Do your due diligence and get a second opinion. Even if they charge you a couple hundred it may save you thousands in the long run.

We had a septic issue and were completely down. Another company had come to the house to clean out the tank when they noticed the tank was not draining correctly into the leach field. The filter housing outlet was no longer installed correctly. We called Custom Plumbing of Arizona very responsive. Dillon came to our house on-time and ready to start resolving the issue. He was patient and listened to my concerns. He also adjusted the install based on my concerns. In a way, I felt that I received a "customized" install. Jason, Dillon's manager, was also great. The two worked together over the phone to ensure that I was happy. They installed a new filter and housing and also replaced a cracked and crooked leach field pipe that I believe was damaged due to settling. Custom Plumbing of Arizona understands septic systems and did a great job resolving our issue in a timely and cost effective manner. I recommend them and request Dillon!

I called Custom Plumbing because my toilets were all backed up in my home and they came out that night and cleared my drain which was only $69. The next day, was followed up with a phone call asking how everything was! First time a company has ever done this for me, at least. I also received a free camera inspection to ensure blockage was taking care of! I will defiantly will be recommended Custom Plumbing to friends and family. Thank you so much!