- Country: USA
- State: Arizona
- City: Phoenix
- Address: 1911 W Parkside Ln, Phoenix, AZ 85027, USA
- Store
I would never use this company to do anything for us ever again. They are the plumbers that David Weekley uses for their new homes but they are a joke as plumbers. They have been back at least 4 times to repair things. The repair guys are good but he initial guys who pre-plumb the house are horrible. The faucets were never tightened and the handles came off in your hand when you tried to turn the faucet on. Also, the drains were all white no matter what color faucets you have in the house. They finally after a year have replaced all of the drains in the house to correct colors. JUST STAY AWAY FROM THEM.
Very helpful with sorting out home warranty confusion
KB used Brewer for our new home and our first day in, we had the sewer back up. KB called Brewer out and somehow it was absolutely our fault and we somehow didn't know how to use a toilet. They scoped the line, which they claimed to have done before we moved in, and found a wad of paper causing the clog. Once they cleared that, we had them scope back to make sure it was all clear to find the pipe had a nail through it. Somehow this was still our fault. Brewer, as I experienced, is unwilling to take ownership of their own failures and will try to blame somewhere instead of just trying to fix the issue, and even when they prove they screwed up, they still try to deflect blame. Own your mistakes. The retail portion of their business is Benjamin Franklin. I personally won't use them because of my experience with their parent.
Wayne was very friendly and helpful. Great experience
I just wanted to let you know about the service I received from your employee "Mike" It was outstanding!!! Give that man a raise! Mike got on site and surveyed the situation and then got to work fixing it. It was fixed in about 5 min! He then cleaned out a few other places, to be sure the problem was 100% taken care of!! He took the time to let me know what the situation was and what was going on. Thank you for the awesome service! We'll be calling you every six months for preventative maintenance.
