G & L Plumbing, Inc.

I was very impressed with the professionalism of G and L Plumbing. I had a pipe burst this winter and they were so helpful. The price isn't bad either. A must call if looking for true professional help.

I have been using G&L Plumbing past 3 years and the quality has gone down drastically . Mid December 2018 i had an issue with water leakage i called G&L PLUMBING (Boylston, MA) for the service. The guy was on time and after checking he said i need to replace the old faucet with new one. I asked him the cost of parts and installation charges, he said approx $350 , i asked him if its possible to get less expensive part but he insisted on the quality and said the price is fair. I said ok and he brought the part and started installing it, when i was inspecting the part it seems little off to me so i asked him question , he started to get irritated and was answering rudely .After he finished installation he hands me a bill of $525 , i was shocked and asked him how did the price increased so much , he said the part he got is expensive , i told him i should have been informed first if the price is changing so much and this is not fair and asked me to talk to their payment dept. I called them and i explained everything to her, instead of being polite she was so very rude and said i will have to pay the amount and was not ready to listen to me. Then she suggested to uninstall it but then i have to pay for labour . My complain is the installation guy was not honest and was rude. I have the right to know if the price is going to change so much and if i have question i need to get answer so i have no doubt left. And the lady on phone was also very rude and must be polite when talking to customer. i will never recommend G&L PLUMBING (Boylston, MA) to anyone.

I have been using G&L for about 7 years. For the most part, they have been reliable and dependable in repairing my gas hot water heat system, although the cost for repairs has occasionally been much more than I expected. However, I recently contacted them to look at my garbage disposal and to fix a running toilet. After an hour, the plumber determined that he could not repair the disposal. Then he had to go somewhere to get a part for the toilet, even though he knew in advance what the problem was with the toilet. They charged me $180, which essentially covers a plumber telling me he can't fix the disposal and then for his time to get a simple $9 part that should have been on his truck. This amounts to extortion in my opinion. Luckily we have moved to Georgia, so I won't need to deal with these guys again.

Although I had received great service from John in the past, I recently had an emergency on a Friday night and the plumber said "F**K This!", and left us with an overflowing bathroom!! When my wife called the office the next business day, the owner didn't believe her. Needless to say, we went with someone else and will not go back to G&L Plumbing.

Great guy! They always answer the phone. Knowledgeable! Great service from Tom today!