Centsible Heating & Air Conditioning

I received yesterday your call and voice mail on my private cell phone, which I didn't like very much, with Ms. Susie inquiring , if I heard it correctly, about why I rated you the way I did. As if call itself wasn't a bit unusual, you go further here with your answer. How do you know why I gave three stars? You presume a lot. It wasn't for scheduling at all. That part was ok. It was understandable that you were busy. I found another company, and fixed the problem. It was for not returning a call as promised, and I waited on a very hot day to be called from your office as I was told by your employee the day before . She herself told me she would call me next day, when she expected to have more info for me about scheduling . She didn't call, no message too, as the two of us agreed!! I was shocked and surprised with such unprofessional behavior, especially because I believed her work, based on the kindness on the day before... I waited all day, hoping she would call, and that she was just busy... but since another day was passing with unresolved situation , and I potentially had a big problem ahead, facing extremely hot days coming without A/C, I had to call HER at the end of your work day, when it was clear she wouldn't be calling me.. Then another disappointment - she needed a couple of seconds to remember me.. without no excuse for failing a promised call back.????She completely forgot about that,it was obvious! Also, that next day she sad I needed service call, not cleaning and tuning, or whatever you call that type of work.. She did not tell me that, the first day.. ,although I clearly said the day before, that A/C unit probably needed freon, as this problem happened before- so I knew what was going on. So she didn't even now what type of job was in question, although day before she insisted it was cleaning and tuning. I had to hurry ( as I lost all day in vain, waiting for her response) to find some other company to repair , cause even one day without air-conditioning is horrible on extremely hot days So even though your company at this time didn't do any type of work for me, there were other issues I wasn't satisfied with as a customer. Of course, I really do not doubt that your tech work is superb, cause some years ago your technician did a great job for my household. I'll probably be your customer in the future.. And I hope your office work will improve to the level of your tech work. Wish you all the best

Dean was incredible helpful. As a new homeowner he made everything quick and easy, and explained everything step by step so I understood what was happening. I will definitely be calling them again!

An awesome company to work with. They make every effort to get out to you the same day you call. Their prices have always been great, you don’t feel like you have been taken advantage of. The guys are all respectful and make sure you understand the problem and what it needs to be fixed. We use them for our home and for the Izaak Walton.

After getting recommendations from a couple friends who used them in the past for service, I called them when I needed a furnace AC combo install. Dean came out and gave me a quote which was very reasonable. I gave them the job and the two service techs Russ & Brandon showed up and went to work. They showed up on time, was very professional and being in the heating field myself I could tell they take pride in their work. I am very satisfied and will recommend them to all of you looking for service but reading the reviews first , just like I did. They got my future business and I will surely tell my friends about them. Thanks Censible heating !!

Centsible really is a great company. I had a recent issue - I thought was a bad thermostat. Dean came a diagnosed the problem, which was more complex than a bad thermostat. He was able to complete the job in a very timely manner and their fee to fix the problem was was beyond competitive. I would recommend Centsible to anyone that has HVAC needs!