Mountain High Plumbing Inc

Preston is a great guy and took the time to diagnose our issue. The response to our call and to fix the issue was super prompt. We woke up to a a substantial leak from our bathroom to our garage. We were so freaked out, there is never a good time for plumbing issues. Preston and Mountain high care and resolved our issue.

Would go with zero stars if I could. Showed up 40 minutes out of the”window” I was given. Knew nothing about my water heater. Took MY owner manual and said he’d ask others. Called me 15 minutes later and said everyone told him there were no parts and it couldn’t be fixed. Zero effort on their part. $120 trip fee to do nothing.

If I could give this company a zero I would. The level of unprofessionalism is on a level I have never experienced before. On day one that our toilet stopped working we called a plumber out and he told us we needed to replace a part and he would order it and have it in by Monday. When I followed up on Monday, I was informed that plumber from Saturday did not order the part. They then asked for us to send a picture of the part to them via text. We explained we did not know exactly which part is the issue, but we sent a couple of pictures. The plumber said that he could work with the pictures we sent. He ordered the part and would install it that Wednesday. On Wednesday the plumber came and said he ordered the wrong part because he "guessed" on what we needed and guessed wrong. When asked why he guessed when he had the pictures from us, he said the pictures were not helpful. I don't understand why he would not have told us at the time on Monday instead of guessing or moreover, come to the house and see the part for himself (and I should let people know that this company installed the piece not even 6 months ago, so they have the documentation of the piece and we reminded them of this since day one, but they could not be bothered to take the time to look it up). He ordered the piece and came on Friday to install it. On that Friday, 6 days into not having a single toilet in my house, the plumber came. He tracked sewage from his boots all over my area rug despite having more than one way around the rug. I then had to get my rug professional cleaned. He asked to use a towel to pick up some of the sewage, but then I discovered he left the dirty towel in the corner of the bathroom. He did not remove it with his waste. He left my bathroom a disgusting mess that required me to use bottles of bleach to clean. We tried to resolve this issue directly with the company and we were treated with such disrespect from the manager and the woman who answers the phone. At no time did we ask for anything more than to have our concerns validated and they were incapable of doing so. This company and their lack of professionalism is disgusting. AVOID THEM AT ALL COST!!

Exceptional service. Quality work. Wonderful communication and understanding. Very grateful to mountain high plumbing for working on on our plumbing. Rare services.

Cannot fix issues. Constant excuses to put off work for another day. Raw sewage coming up through kitchen sink was classified as "an inconvenience." I've heard "I don't have the right chemicals," then 2 days pass, "I don't have the right tools," day passes, "oh, I need a new permit," next day, "It's a bigger job than I thought and I need another permit and a jackhammer, but now it's the weekend and I can't get a permit..." I've never known such incompetence. This issue started six months ago and they supposedly ran a camera up and saw no roots but now they're saying there's tons of roots, but it's "too hard to cut them", blah blah blah etc. If you like excuses and BS, then hire them. If you want actual work done in a timely manner for an emergency issue, then call anyone else! Don't waste your precious time with this crew!!!