- Country: USA
- State: Illinois
- City: Champaign
- Address: 1414 S Neil St, Champaign, IL 61820, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Called for an appointment but they give NO appointment time...you just wait for them to call you. I told them it had to be BEFORE 3PM and they did call me before 3pm...2:54pm..NOT happy..no thanks..calling someone else.
We had an emergency with our water heater so we ended up calling. They came and fixed it the same day which was amazing!! Ryan was fantastic as well. He was super helpful and did a great job!
Main sewer line was backed up. Called Mike Williams to clear it out, and the technician tried to clear it and then told me that my sewer line was misaligned or crushed and I would have to get it replaced. The technician wanted to charge me $580 to unsuccessfully clear out my line, and tried to justify it by saying that it would count towards replacing the sewer line (which he claimed averaged $20,000). I called Schoonover to come out the next day and they had it cleared and working properly in 45 minutes, and charged $135. Edit: There is a new response to this review that says: "Sheldon - Just wanted to follow up and thank you for speaking with one of our customer service representatives in regards to your concern. I am happy to learn we were able to take care of everything to your satisfaction. We really appreciate the opportunity to make things right!" I never contacted Mike Williams again, and nothing was taken care of to my satisfaction.
We had kind of a double whammy with a plumbing problem then a week later a furnace problem. Prompt service with both and Ryan was super talented with both problems. a regular Ryan of all trades. Thank you so much and so glad we can count on Mike Williams for all kinds of house issues.
When Victor came to the door, he was outgoing and easy to talk to. I followed him around as he inspected my plumbing and HVAC. He was up front about the problems he identified and quickly got a sales representative to schedule a visit. He identified the parts of the furnace for me and showed me the inside of the furnace with his neat camera system. He and I worked together to get the furnace working, but his recommendation was to get it replaced. He was very personable, and easy to get along with. Overall, a good choice for HVAC/plumbing inspection!
