Mattex Heating, Cooling and Plumbing

I was very pleased with today’s service; it started great (and I know this won’t always happen, but it put an extra shine on the service) when I called in the morning and was able to get a visit almost immediately. This was a fairly routine one-year check-up, but Clint showed a very conscientious attention to detail, kept me aware of each phase of the process, and completed the job with due diligence and respect. I will have no hesitation in recommending this company to others or in continuing to look to them for service.

Our technician Derrick arrived on time and worked diligently to repair our dead water heater. He had to chase down the correct parts, but was able to do so quickly. What could have turned into a weekend without hot water ended up being another pleasant service call by Mattex. Derrick was terrific!

When I called to see about scheduling an appointment for an estimate she was thorough. She repeated everything back to me that we discussed. She was so polite. They were very professional and thorough when they came to give us our estimate. Their customer service is outstanding!

Mattex was very professional in the way they kept me totally informed about when their repairman would be arriving and when they knew who it would be; they sent me a text introducing me to Cameron, which included a picture of him. Cameron was very nice, very thorough and competent. He wore protective booties when he was in our home, explained what the problem was and then mailed me a copy of his notes for my Mattex file for future reference, which I received as he was pulling out of our driveway. Our house had already returned to it's normal temperature and best of all there was no charge for the service call. I’ve always been pleased with the service Mattex provides as well as the personality and professionalism of their technicians.

Mattex came out today to perform the annual pre-winter inspection of my heat pump/furnace system. The heat pump passed all inspections. One of the three limiters on the emergency heat coils fail. Mattex returned to the shop and got the replacement part. They came out and installed it immediately. All checks out good now. Mattex, and the technician Clinton, did a wonderful job. Now I have confidence the heater will perform satisfactorily this winter.