Fox Valley Plumbing & BackFlow Services

I bought a fixer upper a couple of years ago, and I had it quoted by four different companies. The quote included replacing galvanized with copper, new water heater install, new mud sink and drain, new hose spigot, and new cold/hot water lines for the bathroom. Of the four quotes, Fox Valley Plumbing & BackFlow Services was by far the best. The pricing was fair and easy to understand. The owner, Matt, is a no-nonsense guy, shares his knowledge willingly, communicates well, and works with you. Estimates are as detailed as you need them to be. Brenda keeps the backoffice running smoothly taking direction from Matt, coordinating schedules with the team, and made sure to communicate the details to me. Dave did most of the work at my house. He was quiet, respectable, showed up on time, worked hard to get the job done quickly, and answered questions as I had them. The following year, I had them back out to run an ice line to my refrigerator and move my stove's gas line. Most recently, Fox Valley Plumbing & BackFlow Services came out to my mom's to install a new water heater. Pricing was by far the best, and scheduling was super easy. Dave did a "neat" job, as my mom puts it, and my mom was very happy with the work. I certainly have more plumbing work to go in my little fixer upper. I'm assured and have peace of mind knowing that I can trust in and easily call on my plumbing team at Fox Valley Plumbing & BackFlow Services. Thank you so much for your services so far, Matt, Brenda, and Dave!!

I went into my basement to do a load of laundry and found that my sump pump had stopped and my basement was flooding. I called and Matt answered right away and said he would be here in about an hour. In the meantime, he had me troubleshoot and I got my sump pump going , but it would have to run continuously. He saved me money by replacing the switch and not the entire sump pump. I feel that others may have tried to insist upon replacing the sump pump. I wouldn't hesitate to call them again.

Thank you for the details. I very much appreciated the follow up call questions regarding my plumbing issue.

Wow. Just hung up with this guy. Don’t bother. What a jerk. They say they have 24/7 service and he tells me “it’s 8:30 on a Saturday night, no way I’m coming out there now”. I explained what we did to troubleshoot the leak and he’s asking why we did this and that. They installed my water heater so that’s why I tried to call them but never again. So incredibly rude.

After having an emergency call for a gas leak we called fox valley plumbing to come out and fix it. It was a bit more than we were expecting so I called the owner who said that the tech never left and worked diligently to fix the problem. We had multiple gas leaks and he fixed every one. The owner even said he appreciated me calling him and told me if we need help with anything else like electrical or plumbing to give him a call and he can recommend someone. We really appreciate them coming out so quick and getting it all done in one day so we could turn our water heater and furnace back on. Fyi I left a negative review originally but after talking to the owner directly changed it to a positive review so not sure if it will still show his response or not.