Perfect Plumbing

Worst plumbing experience I've ever had!!! First off, the technician said he would call me when he got to the house and tell me the details of the situation. He never did. I called 3-4 times the same day, getting transferred to other useless people. Why was it my responsibility to have to chase someone down to find out what they did to my rental house after they initially told me they would call me once they got to my house- 8 hours earlier?! I was upset about having to chase someone down 3-4 times and spoke with Kristin, a CRM about it. She didn't care. I asked to speak with Justin Caroll, the owner/president because his website says if I ever have any issues, that I can speak to him directly. I called 3-4 times within ONE week and was told all 3-4 times, that Justin would call me back asap. Even the CRM, Kristin, personally told me that he would call me the next day. I never heard from anyone. The 5th time I called, Kristin told me that she never told me he would call me the next day- she said she would send him a message to do so. When I told her "I know you record your calls, go back and listen to our call because you told me he would call me the next day. " and she said "okay well then I gave you the wrong information." I said "can you send him another message to call me?" and she said "ok I will." and I said "it sounds to me like you're going to send him another message and he's just going to ignore it like he did last time?" and she said "that is probably the case" and I said " i don't understand- his customer guarantee straight from his website says if we ever have a problem, to contact him directly" and she said "I don't know. he read my email the first time and didn't think it was worth calling you back on." so then I told her to tell him I'm going to write negative reviews everywhere and she said "Ok I'll let him know, bye" ARE YOU FREAKING KIDDING ME?! WORST CUSTOMER SERVICE EVER!!! DO NOT USE THIS COMPANY!!!! TERRIBLE LEADERSHIP FROM THE VERY TOP! HE LIED ON HIS WEBSITE! Please see below for the President's message on his website- which he doesn't follow through with: "If at any time you have any questions, comments or concerns that need extra special attention please don’t hesitate to contact me. I would be more than happy to give you all the time and attention you need. Thank you for your interest in our company. Sincerely, Justin Carrol President, Perfect Air"