Elk Grove Village Sewer & Plumbing

Ryan came to my house to fix my kitchen sink and was in and out in less than an hour. He was so polite, didn’t make a mess, and was able to tell me what was wrong right away. I’ve had other plumbers come to my house who made a huge mess, left my house smelling awful, and were rude and this was such a pleasant surprise to have the total opposite. He cleaned everything and kept a very neat work area. I will be calling this company for all of my plumbing needs from now on!

5 Star review.I called this morning with a stuck water valve for my dishwasher. Ryan was able to come out and replace it quickly on a Saturday. Thanks you Ryan. Now I can get my new dishwasher installed. Thanks for your help.

I had a HUGE task of eliminating my septic and sewer from my house and hooking into the town’s water and sewer. I called every plumbing contractor from ABC (which was another story in itself!) to XYZ. Joe the owner came out and took the time to walk the job and review every detail of the project. Joe contacted the city to get a full understanding of the elements he would be dealing with to complete an accurate bid for my project. BTW this is a task some of the other companies that came out to give a bid said they would not do and that I was to deal with the city. Joe’s bid was by far the most detailed in terms of defining the full scope of work. Joe’s price was very fair. The job went as planned and on budget. Joe not only quotes the job but he is actually onsite making sure the work is held to his exacting standards. I looked at all the plumbing contractors in the area. Joe and his crew are the best by far. Don’t waste your time on the others, most of the other contractors I never received a quote or they couldn’t show up for their appointment. When I did get a quote from the others there was no details of the scope of work. In summary, I had a great experience and would highly recommend Elk Grove Plumbing and Sewer.

I have used Village Sewer twice and both times extremely impressed with the customer service of their office staff. I’ve called twice with emergencies and called multiple times with questions. They listen to you and answer your questions. They are also prompt at getting a plumber out. Both times the plumbers that have come out are so friendly and helpful. They really try to figure out the problem and the most economical way to repair the problem. Last year two companies wanted to charge me thousands of dollars and their solutions were wrong. Paul came out from Village and figured out what was wrong and it cost me around $1000. I highly recommend Village to everyone. This day in age it is hard to get good customer service. I wish I had used them in the past for other plumbing problems! I was so ripped off before by another local company.

Called last week Thursday to schedule this company to come and take a look at my showers as they would leak when we would use them. The earliest they could see me was Monday afternoon between 4 - 6, which I was fine with. Monday rolls around and by 6:15 pm there was no plumber nor was there even a courtesy call stating why the plumber was not there yet. Tried calling the office (even though on Google it states they are open 24 hours) it would send me to a strange outgoing message with no options to speak with someone. Found this company's Facebook page and sent a private message explaining the situation. They were apologetic and around 6:50 pm I get a call from the plumber, Ryan. He apologized and stated he was currently at a site, it was taking longer than expected and his phone was in his truck. I understand jobs may take longer than expected, but not even a courtesy call to explain this? I told him I had the claim adjuster coming the next day between 2 - 4 and wanted to give the adjuster an idea of what the problem was. Ryan stated he would be at my house at 2 pm and I didn't need to call the office he already told them. Next day I called the office a little before 2 to confirm what Ryan stated. They had no record of me on the schedule or of the situation that occurred the night before and asked if I would mind holding. After about 5 mins I was told Ryan was at a job in Elk Grove and would be at my house sometime after 3 pm. At 3:15 pm I received a call from the office stating he would be at my house within 20 - 30 mins, which at the latest would be 3:45 pm. By 4:15 pm still not there I called the office to let them know he wasn't there and to cancel the appointment since I had somewhere else to be. Denise from the office apologized, but in a non-sympathetic kind of way and did not even try to rectify the situation, maybe send another plumber right away or something else. Very frustrating situation, but in the end it worked out. I found a different company that came out the next day, told me what the issue was (leaking soap dish in the wall) and did not even charge me for the visit. Still in disbelief at how unprofessional this company was all around.