Drain Pro Plumbing Heating & Air Conditioning

We had a new furnace with a whole house humidifier installed to replace one that had not failed, but was pretty old. The heating and cooling company installed the furnace, humidifier, thermostat, outside temp/humidity sensor. They also added an additional heat run (ducting and vent) at my request to improve the comfort of our TV room. They disposed of the old unit, cleaned up after themselves, and took great care to keep the floors and carpets undamaged throughout the experience. I took advantage of one of Drain Pro's furnace inspections through a deal they had a couple of years ago. The Boise heating and air service tech was very professional, cleaned the unit completely and was honest about it's condition and the fact that it would last us a while longer. When we decided to do the replacement we did due diligence and got several bids from different Boise heating and air conditioning companies. Drain Pro heating and air was fair and no-nonsense. For example, we got a bid from Sears and the salesman bid over a thousand higher than Drain pro plumbers Boise and then started playing games with "cash discount", make a decision today and get a discount, etc. His bid was still overpriced after all of that. He also bad-mouthed another manufacturer's furnace that we had gotten a bid on, even thought I already knew that the other manufacturer was rated highly for quality. Keith, the owner, was helpful and very knowledgeable about his industry. We enjoyed dealing with him from start to finish. His Boise heating and air techs were also very good and did quality work. We had one glitch with a thermostat that I had requested not being capable of handling our new humidifier unit, because the supplier misinformed them about the capabilities of the thermostat. Keith not only took responsibility and made it good, he installed a better thermostat to insure we were happy. I will unconditionally recommend Drain Pro plumbing Boise to friends and family, and I think you will be very happy with them also. Get bid from other Boise heating and air conditioning companies, but don't decide until you talk with Keith

We called to have service and was told a plumber was close by and would come after the job he was on and that he was almost finished. We waited over an hour and called again again was told he would come shortly a half hour or so. After a couple of hours we talked to the plumber and he said he was on his way. We waited over five hours! No show no call and when we called the office they were closed and when we called the plumber he did not answer his phone. If he would have given us the truth or a courtesy call stated he couldn't make it we could have called another plumber. Now it is Friday and no way to get another plumber here until Monday and the water is off due to the leak!

The pilot light on our 8 year old water heater went out and would not re-light. I had another Boise plumbing company come out initially and they gave us the option to replace the gas control valve for $384 or install a new water heater for $1,672. It made sense to do the replacement but the price seemed very high. Our home was built in late 2004 and the existing installation met current codes so there were no modifications to make. It was a simple plug and play type installation aside from the tight fit in the attic. I decided to check other Boise plumbing companies and started calling the top rated ones from Google. I called Drain Pro Plumbing among others on Saturday afternoon. After a few frustrating calls because no one could come out until Monday and would not even give me an approximate idea of their charges for a replacement without first making a service call to assess. I actually understood why this was the case and resigned myself to just deciding on the best option on Monday morning. Well, I received a call from Jason at Drain Pro late on Saturday asking if I would like to have Keith (who turned out to be the owner) come by on Sunday to assess the problem. I agreed and Todd showed up right on schedule and completed a review of the problem. He also recommended the best option was a replacement and provided a quote that was 20% less than the first company. It was Lloyd with an assistant who came out on Monday for the installation. They arrived on time and completed the job professionally and on time. The whole experience with Drain pro plumbing was pleasant and I especially like the idea of a privately owned company that is focused on taking care of their customers at a reasonable rate. Drain Pro does not pay their plumbers a commission on replacing equipment like some others do. Keith explained that he does not believe in that approach because of the possible conflict of interest created by that pay structure. He does, however, pay bonuses or provide other incentives based on positive feedback from his customers. While I don't look forward to our next plumbing related problem, I am very happy to say that we now have a very good, trustworthy and reliable Boise plumbing company from now on.

My AC unit stopped working with out notice last week. After calling a few different Boise air conditioner repair companies i choose to go with darin pro plumbing. Keith was able to make it out within just a few hours of my call. Before he started the work he went over the different options I had to fix the ac unit and do some preventive maintenance to my furnace as well. (I have completely neglected my furnace for the last 5 years.) Both my ac unit and my furnace are just under 10 years old so i didnt want to spend a ton of money on something that I would most likely have to replace in a few years anyways. Im very impressed with how much everything cost to get done. He spend just over two hours fixing and cleaning the units and making sure they were all good to go. The price was very fair and he even told me he guarantees his work. I really hope this extends the life of my furnace and air conditioning systems. Thanks Keith for your honesty and integrity. I hope its years away, but when the day comes that i need to replace everything i will be calling Drain pro with out hesitation

Very few businesses have a combination of great customer service, efficient operational logistics and excellent technical skill and knowledge. Drain Pro Plumbing is such a company with an amazing staff who is service oriented, respectful and knowledgeable. We have used several HVAC companies in the Boise area (Western Heating and Cooling, Drake Mechanical, Ashley Heating & Air, Jims Heating and Coolings) but none is any match for Drain Pro's superior service. Even though Drain Pro's price was less than its competitors, I would pay a higher cost to receive their superior service.