Flo-Tech Services Inc

So good to so bad...so fast. I have had a reasonably positive experience with this company. Since the install they have been responsive, on time, and courteous. The intake person was very friendly and helped me go over a warranty that I purchased- and scheduled a maintenance. The tech- Sam was very friendly, walked me through my system and showed me the correct maintenance for my drain line. All good...on our way to 5 stars. Then.. He told me my system lost 2lbs of refrigerant- I don't know what that means, but sounded like a lot. I asked questions. He told me a valve was leaking and that it "backed itself out" which didn't make any sense to me. He also told me I had been maintaining this system wrong by pouring bleach in the wrong pipe( the pipe they had showed me on a previous visit). I was frustrated and I asked questions, and paid. I began to have buyers remorse and called the friendly intake person who was so helpful to me the first time I called to complain. I called her specifically because she was so helpful the first time I called. When I told her I wasn't happy and I that I didn't understand why a new system would lose so much material. She told me she didn't like my tone (for being honest) and our conversation quickly descended into an argument. An argument that was shocking, uncalled for, and I'm not even sure what we arguing about. The real terrible thing I accepted her explanation. All I wanted to do was voice my concern, and was unable. At one point I was disconnected then sent to voicemail 3 times. I wanted a resolution and an apology but neither came. Everybody has bad days, but I'm now left with no solution to my problem. I liked this company a lot, but now have a bad taste in my mouth because of the way I was treated.

Flo Tech is a top notch company. MATT came out on a Sunday to install a dishwasher and replace all the valves under the sink. Price was half the price of a competitors. Will defiantly call him again when needed. PS: They do a/c work also. Will switch to him when my contract is over with another company for maintenance.

Great person. Helped me and my husband out in a desperate time of need and even called back to check up on us! Thank you so much! Will be recommending to everyone!

Don’t use this company We had an appointment for 9am No call no show I called them to find out why nothing but excuses They forgot You can forget about my money to repipe my house Please go somewhere else

Always a pleasure Been using them for years for maintenance Sam their Tech did a stellar job and was very friendly courteous and clean can't recommend these guys enough