Roto-Rooter Plumbing & Water Cleanup

Terrible customer service skill from the guy I believed his name is Seam. Walking up and dow my house without shoes cover, lack of communication, poor manner, $460 for just cleat a clogged. Too expensive never again.

Technician Mike White was wonderful. He kept snakeing our drain until he got all the roots out. He didn't just simply snake our drain, he would snake it then put the camera down snake it some more then check it again with the camera. He really worked hard to make sure all roots were gone. He was extremely nice and very professional and made sure he thoroughly explained everything thing to my husband and I. I highly recommend Roto Rooter and Mike White.

The mitigation services were fine. The follow-up was initially slow. I needed a more itemized receipt for the insurance claim than what was initially provided. I called the local office in Newark DE and was told the water mitigation manager was the only one that could provide that information. I have left several messages for the manager and he has not returned my phone calls. Because of this I cannot get reimbursed by the insurance company for the damages. 11/13/18 : Updated based on managers response. He called me back, provided me an updated receipt and I was able to get reimbursed by my insurance company. Based on that I am revising my review to four stars

I needed a sump pump replaced immediately. Brandon came out on very short notice after his work day had already ended. Very pleasant. Did a great job replacing a sump pump in a tight crawl space. Always excellent service every time I use them!

Technician came to replaced my sum sump in my basement in 30 minutes. Job Well done. I gives five thumbs up to Roto-Rooter.