Home Services at The Home Depot

Ordered a custom door, asked for it to be inspected upon arrival. They checked and said it was good, went to pick up the door and it had dings, smudges, and inconsistent painting with scratches. The manager said they all look like that.... so that's 'good'. They did reduce the amount by a third, but I was embarrassed to bring this to a customer for installation. Sad.

Always greeted with kindness!

I would like to tell you a story about what a great employee Daphne in flooring is. We had an issue with the bamboo flooring color that was ordered by one of the men in the flooring department. It was the wrong color. Much darker than what we wanted. When I went in to discuss what our options were on getting the right color in before the install date I met Daphne. What an angel she was when I was so stressed out about the timeline for install. She assured me she would take care of everything for me. She got right on ordering the new color setting up delivery and pickup of the wrong color and made sure the transition boards were changed to the right color as well. Every detail was taken care of without fail and she even called me back to let me know everything was taken care of when she finished (something that most of your employees fail to do even though the promised the they would). I am so impressed with her customer service skills. I own a Salon and would be proud to have her on my team. She is my new "Best Friend" and I will stop by to see her every time I come to the store which is at least once a week. I would love for her to be recognized by Home Depot as one of the Employee of the Month recipients if that is something that you do. You should reward your best and brightest team members. Thanks again Daphne your a winner in my eyes!

Had a Home Depot water heater installed by their plumbing vendor. They were very unprofessional, left a mess, over charged for additional parts by a 3-4 factor and lied regarding whether HD carried the parts. Home Depot and you the customer can do better getting another plumbing company to do the install.