
- Country: USA
- State: Texas
- City: Arlington
- Address: 7150 US-287, Arlington, TX 76001, USA
- Store
Lance provided me with awesome service today and gave great homeowner tips...I'll definitely be calling them back for any plumbing issues I have in the future!
First off, our plumber was 1 and a half hours late to our 3 hour appointment. Then after finally showing up, they wanted $1000 to clean out a clogged urinal drain. Yes $1000!!! We obviously didn't feel like getting completely ripped off and sent the man on his way. DO YOURSELF A FAVOR AND DONT WASTE YOUR TIME WITH THESE GUYS! $1000?! The world must be filled will enough really gullible people for this company to still be in business. Unbelievable.
We have had Ben Franklin Plumbing at our home for multiple services. We purchased our home a few years ago and the prior owners neglected the maintenance. When we were having the property inspected, they came and did a pressure test and checked the main line with a camera, which are services that are not offered with any real estate inspection. The tech found an issue with one of the toilets, which ended up being a broken flange. This saved us a substantial amount of money! My wife is a facilities coordinator for a large operation by the airport for an international company, so she's extremely familiar in dealing with contractors. We both give Ben Franklin a 5+ rating! They also have an air conditioning company called Minuteman Heating and Air owned by the same family and when our old unit gave out we used them to place a new Lennox heat pump system in, and we are very pleased with our new found comfort and our much lower electric bills!
Very professional, Great customer service!
Office personal are probably the most angry people ever and they don't care about saving you money or care about employees