1st Call Plumbing & Drain Cleaning

I called for service on a commercial property and the receptionist was completely rude. She didn't agree with our Payment terms and I totally understood, however; she went to say to never call back. If that's the type of service you are providing I'm glad we didn't do business.

Share review 11/26/2019 This is a family owned business and the owners and team members are THE very best. They did a repiping job on our 50-year old two-story house with 2500 square feet, 2.5 baths, kitchen, laundry room and three external spigots. They also repiped us clear out to the curb and the city hook-up (this should always be done but it is optional) and they did it without tearing up our entire yard. Upon completing this hook-up, Doug added a water-to-the-house shut-off valve inside our house -- now no need any longer to go out to front curb to turn off water. Needless to say, we were terrified -- the thought of what all this would entail was a bit overwhelming. But Doug and Lainie (owners) came to our home twice to go over everything with us to make sure we understood how the process would take place before we decided to proceed. They said it would take only two days for the whole process. We thought, "Sure, uh-uhm!" But true to their word, the job was completed in two days. So much to say: just the nicest people to work with, they always covered their shoes when in the house, covered flooring where they were walking and working, really know their business, responded quickly to any emails/questions. Their customer service is outstanding. A week after job was completed we discovered a small drip in the bathtub. We emailed them late morning, they called us mid-afternoon, and Doug was here by mid-morning the next day to fix it. Lainie and Doug, Gabe and Nick, if you read this, thank you so much for a job so well done. We very much enjoyed working with you. Almost hoping we have another plumbing issue soon! Update: On Thurs., Dec. 19, we discovered a drip in the master bathroom shower and contacted Lainie and Doug via email. Within 10 mins Lainie texted and asked if they could come by that very evening. They were really booked up until the New Year and this would be their best option. They wanted to be sure everything related to the repiping was correct. They arrived that evening and fixed the problem. Problem wasn't related to repiping but a piece of rust (from our old rusty pipes) had lodge in the cartridge of the valve not allowing the shower shut-off to completely shut off. They replaced the cartridge and everything has been fine since. The cost of this exceptional service -- a big fat ZERO. ????

This is the second time I've called 1st Call and they have been wonderful. They responded to my call immediately, and both times, they've gone out of the way to get to my issues in a super timely fashion. Plus, I find their customer service and work superior and they are very reasonable. I really appreciate businesses like this. Thank you 1st Call.

Nick came out and replaced a leaky hose bib. The new one is working great! He did an excellent job for a fair price. I highly recommend 1st Call Plumbing.

A job well done! 1st Call Plumbing re-piped our home and updated our water main -- boy was it needed badly! Doug, Lainie and the crew (Gabe, Nick, and Nick) were thorough and friendly, and even helped fix a couple of minor issues that were uncovered during the process.