Northwest Cascade Inc

I needed a septic installed quick for my new house and they came through for me. Septic is working great so far. They worked with my septic designer and passed the inspection. They even handled a few extra easy plumbing things while they were out free of charge. Sent me a bill for the exact amount they quoted me which isn't always the case with many contractors. I highly recommend this company.

Nice guys and the work is acceptable but not very good at finishing the job or keeping promises. They tore up my front yard to install septic tanks 45 days ago and the job still isn't finished. Well, it was 99% complete 3 weeks ago. There is still a tank cover that is several inches above grade and not at all level presenting a trip and fall hazard, not to mention how dumb it looks. I have been told on SEVERAL occasions that it would be handled today, tomorrow, or next week. Other than this issue this would be a better review as they are nice people and the work seems to be good.

Very professional

They do good excavation and utility work.

My mother in-law had ordered a larger nicer honey bucket restroom for my wedding, one that comes with the ability to wash your hands. I called a few days before and ordered another one because we had more people showing up than we originally planned. The day before the wedding they drop off the wrong restrooms, these were construction grade honey buckets, completely not suitable for a wedding. After over a dozen phone calls by me, my husband and mother in-law another one was dropped off an hour before our wedding. It was bigger, but only had hand sanitizer. Still not correct. My mother in-law called a week or two later after cooling down from the now 2 mix-ups. She had written down who she had spoken to and the purchase number when she originally ordered the restroom. When she asked to speak to the manager, it was the same lady who had made the wrong order, apparently her name is Bri. Bri stated that she had NEVER talked to my mother in-law before, all the while, we had our purchase number and her name written down from our original order. We are under the impression that Bri didn't want to take responsibility for the mix up. She then quickly informed my mother in-law that she would call her right back, as she was EXTREMELY busy. That was at 10:00am. She never called back. My mother in-law had to call again. This time getting a gentleman who had no idea what was going on. He did inform my mother in-law that there phone lines were down from noon into the late afternoon. To make a long story short, the manager refused to accept that we had ordered a larger restroom, even after our many phone calls trying to get the correct one. She did however discount the bill by the delivery charge. But the whole thing should have been free. We never received what we ordered. This place has a complete lack of customer service. Do not use them if you have a special or important even coming up. I would hate for this to happen to someone else.