Tim the Handyman

I hate to add to the negative reviews, but my experience was the same as the other 1 star reviews. Tim was very friendly and seemed ready to get to work. We needed our pantry renovated and it sounded like that would be no problem for him. He took measurements and told us that he would get back to us with an estimate in about a week. I was okay with that. But the estimate never happened. He emailed me back once apologizing and letting me know that he hadn't forgotten about the job, so I allowed more time. Never heard back after that. Last email I got from Tim was in March. None of my emails after that were returned. I was honestly worried something bad might have happened, because he didn't seem like the type to disappear like that. It's really too bad, because he was very likable and appeared to be qualified for the job. My family and I were very excited for him to do the work.

I wish I could have given the reviews others gave, but I, like Elizabeth, didn't get that opportunity I'm giving two stars for at least coming out once and yes Tim was pleasant. Otherwise... I went to the website, scheduled. He canceled. No follow up call back, nothing. I rescheduled on the website again. He came out but was not interested in the job I thought I'd give another chance for a different job and a whole house interior painting job. Once again I went to the website and scheduled. But once again he canceled with no follow up call or email as to rescheduling. Clearly a potential customer is not a priority. I live in a close-knit neighborhood where many of us use the same businesses. This would have been a great opportunity. Somehow I don't think that would have mattered either.

Just had Tim do some various projects recently. He definitely lives up to his high star reviews and was extremely courteous has well as fair. Something you dont find a lot of nowadays with people in his line of work. If I was staying in Rochester I would definitely work with him again.

I left work early to be home for an estimate, and it turned out he came earlier in the day. He did try calling and I sent it to voicemail, but no message was left. I didn't find out he was not coming at the scheduled time until I called after the appointment time, which was a little frustrating, but I understand things happen. I was told I would get an estimate by the following Sunday (6 days after the estimate). I received no estimate, and even reached out via text to touch base and got no response. As of this morning I informed him I'd find someone else to do the work. It's frustrating I've lost a week to get the needed repair done. I would have understood if I was kept updated on any delays, but that was not the case. Because of the lack of communication and loss of time, I would not recommend using Tim the Handyman. Really disappointed given the other positive reviews here!

Tim The Handyman is highly reliable, fair priced and delivers quality work. He is neat and will make you feel like he is working on his own home when you witness his attention to detail. He has done three separate jobs for us over the last 12 months and we couldn't be happier with the results. He extended the life of our fence by replacing broken posts and TOTALLY REMOVING the old ones which some contractors would not bother doing. Our front entry doors were restored and the cost to replace them would have been $2K because of the half round tops on the storm and entry door. The cut / beveled glass stands out now that the door looks like new (see attached photo). A few weeks ago Tim skim coated the walls and ceiling in our back hallway and prepped the trim around a new door for painting. I really appreciate the way Tim manages his schedule. If he cannot do the work he will tell you instead of trying to hack away at it. Tim starts on the day he promises and insists on customer satisfaction. If you can find a better run handyman business I'd like to know what planet it's on.