Home Services at The Home Depot

terrible experience with home depot kitchen remodel

Usually have great experiences at Home Depot, not today. Went to the window and door department, requested a quote on an Anderson sliding door. There was no other customer at the service desk nor was the employee working on another quote, but was informed my specs could be taken and emailed to me because there was another customer in front of me. While I agreed to this, the employee took a phone call from another customer, wrote her information, then got back to me. By this time, if the employee had gone to the Anderson website when I first requested pricing, my quote would have been finished. Once we finished up, my phone number was requested in case there were questions as the website was referenced. If we had gotten on the website, we could have answered all the questions while I was sitting there. I have researched the door and know exactly what I want. What should have been a 5 minute interaction will undoubtedly take much longer, and I don't trust that what I receive will be accurate. We'll see what I get.