Twin's Home Improvement

Worst construction company we used for earthquake repairs in Anchorage.We gave them $3500 as a deposit which they said they would use to go buy the materials and come back and start the work. Two weeks later they finally showed up to start the work! Original bid was $6850, their work was so atrocious they had to tear out the front steps and completely redo them. After assuring us, and a neighbor witness, that the rebuild would not cost us a cent, their finish bid was almost $11,000. We had our attorney write them a letter and send a check for the balance of the original quote. After they received the letter and the check, they came by our house banged on the front door yelled out loud for almost an hour. I called the cops twice, they did not show up for almost an hour, the contractor left after 55 minutes. My wife called the contractor they argued for almost an hour on the phone. She finally gave up and told them, I’ll pay you $2000 if you will just go away and leave us alone. Both of our neighbors had seen the horrible work this construction company did on our steps. The neighbors said they were going to have Twin Home Construction do some work around their house, but after seeing the horrible work they did they said they would not have them step foot on their property. DO NOT USE THIS CONTRACTOR!!!

Sam is the best! Quality work, quick, easy to work with and Prompt! Definitely going to be my go to contractor! Tami

As a local realtor, I see a lot of work from a variety of contractors. I come across a lot of Twin's Home Improvment's work. It is always nice, clean and working. I have also had clients purchase homes Twin's has renovated. They have always stood by their work. I recommend them. I see a review below that has a lot of unrelated stress. Out of state owners are at a severe disadvantage and are usually in a position where avoiding short term financial pain, causes permanent financial pain. Do NOT think that having a property manager watching over your single family home will protect you from property problems. There most likely is nothing that any home improvement company could do to fix this level of stress. I wish them the best.

They do phenomenal work and have honest business practices

Twins Home Improvement was contracted by the property manager for the house we are renting to fix an issue with our water heater. While the workers always behave politely and professionally, the quality of the work they have performed leaves much to be desired, since nearly 2 months and 8-10 visits by workers from this company later, we're still having the problem they were supposed to have been fixing; we haven't had reliable hot water since Halloween. On the first visit, in early November, the worker told me he had performed work that a different worker on the second visit informed my husband was impossible, as the part the first worker claimed to have replaced was welded to the water heater. On their most recent visit, on Monday, the worker did something (a different company hired to fix this yesterday couldn't figure out WHAT he'd done) that managed to kill the gas pressure to every appliance in our house EXCEPT the water heater and the furnace, and it turned out that this person was doing work to diagnose a potential gas pressure issue without the proper tools to accurately measure the pressure. They've managed to waste hours of our time, forced my husband and I to burn 4 days of paid vacation between us, and wasted thousands of dollars of our landlords' money to spend 2 months not fixing the problem. Our gas bill has tripled in those 2 months, since we have to reheat the entire tank of hot water at least once a day after the pilot light inevitably goes out while we're asleep or at work. I'm not an expert on water heaters or household gas systems by any means, but this is completely unacceptable. I sincerely hope our property manager goes with a different company from here on out.