GenPro Power Systems / JCM Machinery, Inc

5 reviews
  • Country: USA
  • State: Pennsylvania
  • City: Quakertown
  • Address: 608 N Mine Rd, Quakertown, PA 18951, USA
  • Store
Phone number
Working hours
  • Monday: 8:00 AM – 4:00 PM
  • Tuesday: 8:00 AM – 4:00 PM
  • Wednesday: 8:00 AM – 4:00 PM
  • Thursday: 8:00 AM – 4:00 PM
  • Friday: 8:00 AM – 4:00 PM
  • Saturday: Closed
  • Sunday: Closed
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5 Review(s)
Melissa Martin
13.08.2019

GenPro was outstanding!! Jay came for the initial visit to check out our property and electric panel prior to scheduling the installation. He was extremely knowledgeable and professional. We had numerous questions and Jay took the time to sit down with us and answer all of them. The day of installation for the generator went smoothly. The electricians that came and re-did our electrical panel did great work and cleaned up afterwards. The GenPro workers were professional and efficient. The propane company we chose (Self Propane) canceled on GenPro two times with 1 hours notice. GenPro was already on their way over to our house and had to turn around each time. The GenPro office called Self Propane way in advance to schedule both appointments. When the propane company finally decided to show up, GenPro was understanding and stayed during the entire propane tank installation to make sure they did things correctly. This was so generous! Melissa and Kelli from the office, were friendly and quickly responded to all of our emails/phone calls. I would recommend GenPro to anyone! We've had such a peace of mind since getting our generator from GenPro. Ken was also another employee who stood out to us. Ken stayed after hours to sit down with us and go over everything, after testing the entire generator unit. Thank you so much for your excellent customer service and quality work!

Beverly Graham
15.05.2019

First, I would like to share that this is the first time I have ever left a review for any company! From the time Jay came to our home it was a pleasant experience. It was not a pressure sale, very professional, answered all of our questions. Which there were many! We talked about what generator was best for Our needs and then gave us time to think about how we wanted to proceed. About four weeks later we made the decision... Kelli, was so very patient and always returned phone calls and emails even when I called twice with the same questions. Ken, and the two electricians that came that day were wonderful! Very professional, worked with the propane company the same day, the same time... A great experience! I would recommend this company to anyone who was looking for a stress free experience. Jane and Bruce

Denny R
08.03.2019

These guys are GOOD!!! From your initial call to the office staff to the sales staff to the installers, everyone knows and enjoys their job and is very pleasant. No person or company is perfect but these guys are as close as it gets. Our installation was somewhat out of the ordinary and had some unknown hidden glitches but the installers handled it like a normal day at the office. If you're looking for a high quality company that actually appreciates their customers then GenPro is the one to call!!!

Clorece Kulp
25.06.2019

Prompt, courteous, clean work, explained what they were doing and why and followed up w/a "how to" for maintenance. Great experience start to finish!

George Elsinger
14.12.2018

Just Had a whole house generator installed and very pleased with the entire group of technicians and office personnel. Not only was it obvious that they had a great deal of experience and knew what they were doing but acted very courteously and respectful of our premises. No cleanup was necessary on my part after the job was done. The office staff handles questions and responds to needed followup very efficiently. I highly recommend this company.

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