Anne Evans-Scott review about company Precision Plumbing

"I was billed $95 plus GST for hours worked plus an hour added to time worked to cover travel. On one day of the job, 2 plumbers came, one worked for 6 hours and I was billed 8.5 hours for him. The other worked 4 hours and I was billed 5 hours (one hour for travel). When I queried the difference of 2.5 hours on the young plumber the manager, David Mortimore's, reply was (and this is copied from his email with employee names removed) - "Hi As far as the labour goes on the 11th If J.... has to get gear from the merchants on his way there and or on his way home then he has charged his whole day to your job So his time off site at either end is charged same for L.... And largely the travel time each day makes up the difference I dont know how else we can do it from our end I have to pay a guy to drive a van to get material and get to site - the traffic can be challenging ?" Apart from the issue with overcharging, the work of one plumber was good (an older man) and the work of the young plumber was not good.