Dan Finnigan review about company Home Services at The Home Depot

My shopping experience here is like any other big box store - prices are decent, they have a great inventory for one-stop home project shopping, and the employees are basically useless. My wife and I made the huge mistake of buying laminate flooring and having HD install it. The planning, scheduling and actual installation went OK, until 1 month later the floorboards started separating. We filed a claim, HDhad the installer come inspect it, called it a product defect, HD filed a claim with manufacturer (Pergo), Pergo had an independent adjuster come inspect it, they ended up denying the claim, HD ended up blaming the problem on the installer (3rd party company - Romanoff Installation, which was actually great to work with - I will be giving them a glowing review), installer denied the claim so in the end HD had to eat the cost of a complete floor replacement. In the end, yes, we did get replacement floors installed. BUT, this process took 5 MONTHS and over 100 phone calls to HD (no exaggeration - I have the phone logs) and the so-called local service department, which is impossible to reach and never returns calls. During the entire process we were completely in the dark about what was going on or the timeline or anything. Long story short - THINK TWICE about hiring HD for any kind of home project. Go with local companies with actual professionals who care about their customers.