wgfl 21 review about company Roto-Rooter Plumbing & Drain Services

I'm a service manager of 8 years and use about 1000 contractors across the country and reserve negative reviews for when it's serious. Typically I stay away from Roto Rooter because they are expensive but will use them in a pinch. I coordinated service with this branch, sent the proper paper work and waited for the scheduled date only to be told that they didn't want to do the work. It was simply replacing some fittings, a hose and some odds and ends. Simple standard plumbing work. They didn't even call me to let me know they decided not to honor the agreement. These guys might be great if you just need a leaky valve changed but I would stay away if you are dependent on the work to be done. I don't look at this like it's a one time thing, they agreed to the work then just didn't do it. It's just bad business and a reflection of how they operate.