Melanie Hua review about company Gem Plumbing Inc

NO FREE ESTIMATE! One star because I could not give zero star!! The reason for the call was “no hot water from the shower”. The plumber came and turned on the water for both showers and one sink. After less than 10 minutes, he told me it’s probably the valve inside the shower. So after he changed the valve, the problem should be fixed! We proceeded to set the date for next appointment. I trusted the plumber’s assessment only to find out the next day that.. if we just turn the knob less than half way, the water temp is HOT! I believe the plumber who came was an experienced one with the way he talked to me. Therefore there are only two reasons for a second appointment to chang the valve: 1. He took advantage of my ignorance to charge more money. 2. He is incompetent and could not tell the difference on how different showers work. I was charged close to $120 for 10 minutes of nothing!