John McDonald review about company Addario's Plumbing, Heating & Cooling

Had to give 1 star because 0 wasn't available. I don't know how anyone could give them a better rating. These people are thieves and shysters!! Stay Away at all cost. In June 2017 I had them come out to replace a leaking gate valve with a ball valve. The leaking valve was behind a wall in a So. Boston renovated apartment. I was charged ~$500 to do that. Without us knowing, because they cut the wall and then replaced the wall they cut out, they only added the ball valve but left the leaking gate valve. In about December 2018 I visited the apartment and went to test the valve. I just never thought to look at it before that time. I realized they left the leaking gate valve and installed the ball valve just six inches from it. Holy Stupid! I contacted them and asked them to replace the gate valve. This time they wanted $1100 to repair what they did not previously repair. I tried to deal reasonably with them. Contacted them 5 times explaining they are trying to charge us again for what they should have done. Each time they said they're going to talk to the owner and get back to me. Crickets!! Never heard from them. So I finally had another MA licensed plumber do the work and he charged $275 (versus Addario's estimate of $1100). I called today and reached a recalcitrant supervisor, JOHN. I asked that he simply refund me the $79 recent estimating fee to give me the ridiculous $1100 estimate (to fix what they screwed up) when it only cost $275 to fix. He refused saying that how can I prove the gate valve was leaking in 2017, and that they were only asked install a ball valve. It is amazing that his memory is so good about two years ago when he says he didn't even work for the company at that time. I mentioned why would I call a plumber to add a gate valve 6 inches away from a working gate valve. I offered to send photos but he wanted nothing to do with this situation. For $79 he could have made it go away. Not John. So, with John's wonderful attitude, one can add HORRIBLE CUSTOMER SERVICE, to thieves. Well Done John the Supervisor! Stay away from these people.