R G review about company Home Services at The Home Depot

We've had the most incredibly horrifying experience with this store. We ordered and paid $2,000. for window blinds on August 26, 2012 and today, December 18, 2012, they're still not all delivered, let alone installed. We've had a) deliveries that arrived damaged; b) deliveries that never made it because the delivery person went to the wrong address; c) deliveries that came on the wrong day; e) one delivery was intended for a customer in Michigan but was somehow sent to us; e) orders that got lost in the pile. Not just one or two, but four (4) months of mishaps. The personnel at the store have no idea where the materials nor the installers are at any given time. The "Home Depot Installer" keeps saying "we can't help, we're just subcontractors." And of course they didn't answer calls. The only time the installer was truly helpful was when he wanted to take away the old defective blinds, possibly so he could make minor repairs and sell them himself. But as far as picking up the material and bringing it to the house, forget it! Although he could certainly carry the blinds away, he was not willing to accept delivery and bring them to our home when we asked. All of this could have been avoided had Home Depot placed one person in charge of monitoring all deliveries and installations. All in all, I've taken four afternoons off from work waiting for installers or delivery persons who never appeared. I've had to leave work in a hurry three other times when unscheduled deliveries arrived and I got a call from some delivery guy saying he was at my door. We also wasted hours of telephone time. I own a business and if I ever treated my customers this way, they would do more than go elsewhere, they would throw rocks at me! Honestly, It would never cross my mind to treat one of my customers so poorly. In truth, the blinds are very nice and the price was right. However, we compared them with the blinds in our old home which we purchased from a local small business and discovered they are the same make and the price difference was only a couple of hundred dollars. However, the major difference was that the small business representative came one day, then returned again a few weeks later with the material and installed them, and the entire transaction was completed in a couple of weeks rather than four months. In fairness, Home Depot is a good retailer. Their paint is good and most merchandise is good quality. I will continue to shop there, however, I will never rely on them for installation of any item. They truly owe my wife a sincere apology for embarrassing her when her family comes to visit during the holidays only to find windows covered with shower curtains.