Tara McBride review about company Edwards Heating & Cooling

Worst costumer service experience I've ever had. Wish I could give them a zero. Edward's does great work...when they actually make it to your house, and if they ever get you a quote. Scheduling with them is a nightmare. They either don't show up at all (no call or anything, after us having to take time off work), or make promises that they don't keep. When you call, you speak with someone different every time, and none of them communicate with each other. We've had a broken a/c for a week, and after being promised someone would come out last Friday, we had to beg them to actually show up (apparently there was a mistake in scheduling). The guy that came was really salty about having to be there on a Friday afternoon. Then we were promised a quote by Saturday morning and still nothing. We have 85+ degree days this week, and while they eventually got us a quote, a week after we asked for one- come to find out, it was waaaaaay above what others companies would charge (for the same product). I'm very disappointed because we have given them loyal business over several years and they just don't seem to care if they keep us as costumers. We will be letting everyone we know to not work with Edward's.