Amit review about company Mr Central Heating

Poor customer service. Ordered copper pipes. Firstly 60% of the order turned up bent, some pieces even at 45 degrees. Clearly no one would use that so why waste peoples time picking it and delivering it? Arranged to have replacement delivered on Saturday. Saturday came, no calls, office phone line closed and no delivery. Monday while at work I got a call saying 'I'm outside your house' with no prior arrangement. Turns out the person I had arranged the redelivery with at the branch had known they wouldn't have been able to deliver it on Saturday but didn't bother ringing me to let me know so wasted my day staying in. I had to arrange to go to the address during work hours to let them in. On arrival, one part was incorrectly picked and so had to send that back too. On contacting them and willing to give them another chance by placing a further order, they didn't seem very bothered, and when asked for a goodwill gesture on my new order all they offered was free delivery (which you can get through the website with a code anyway). If you can't treat customers with respect, they will go elsewhere. Very disappointing.