Julie Pauley review about company The Drainworks

I contacted Drainworks last week(Wednesday)to see if I had something going on with a drainpipe. They came to my home right away to tell me that there was a huge issue but someone else would be coming to give me an estimate because "Jason" was not the person to give estimates. He was very prompt, kind, and courteous. "Jim" contacted me later the same day to set up an appointment to have the "general manager" to come out, survey the issue and write and estimate and that he would email me my estimate on Monday, the following week. Ok. All was agreed. Monday, no one came to my property so I am an understanding person and figured I'd give it another day. It is now Tuesday. Still no one to come survey my property to write up an estimate. I contacted "Jim" at the office and he state that this "general manager" did write up the estimate but that he must have sent it to the wrong email address. I made sure he had the correct email address. Its 8:30 pm and I still not not have any email with an estimate and have also checked my spam folder. I now feel it's best to do buisness with another company because they are either extremely busy or downright unprofessional. **Update*** I have spoken to Drainworks and an estimate was done. I did not hire the company nor have had any work done for other reasons.