The Drainworks

They replaced my drain pipes in my yard recently. Did a wonderful job and will definitely use their services again. My yard looks great as well!

I contacted Drainworks last week(Wednesday)to see if I had something going on with a drainpipe. They came to my home right away to tell me that there was a huge issue but someone else would be coming to give me an estimate because "Jason" was not the person to give estimates. He was very prompt, kind, and courteous. "Jim" contacted me later the same day to set up an appointment to have the "general manager" to come out, survey the issue and write and estimate and that he would email me my estimate on Monday, the following week. Ok. All was agreed. Monday, no one came to my property so I am an understanding person and figured I'd give it another day. It is now Tuesday. Still no one to come survey my property to write up an estimate. I contacted "Jim" at the office and he state that this "general manager" did write up the estimate but that he must have sent it to the wrong email address. I made sure he had the correct email address. Its 8:30 pm and I still not not have any email with an estimate and have also checked my spam folder. I now feel it's best to do buisness with another company because they are either extremely busy or downright unprofessional. **Update*** I have spoken to Drainworks and an estimate was done. I did not hire the company nor have had any work done for other reasons.

I had a drain problem where water was backing up into the basement at a rental property. I called the city to check the sewer line and called multiple companies to check to see if it was problem with my drain. This involves putting a camera in the line and running it from the house to the city sewer. I called Mr. Rooter, and they refused to give me an estimate, and said “the tech will tell you when he arrives at the property and if you don’t like the amount you can send him away“. I wanted to get two opinions so I also called The Drainworks. When the tech from Mr. Rooter arrived, he quoted a price of over $400 just to run the camera! I told him I thought that was way too high as other people HAD given me quotes and they were all in the $200 range, so I did not have him do the work . The following day the tech from The Drainworks came, his name was Jason H. He was very knowledgeable and accommodating and the price to run the camera in the drain was only $190, less than half of the quote from Mr. Rooter. After he ran the camera in the drain, Jason said it was not broken or clogged, so he spent a lot of time with me trying to figure out what the issue was and he wound up snaking the internal basement drain which had a clog in it. There was a small additional charge for snaking the drain, but the total bill was only about $250 and I am so relieved because the tenants said had a fair amount of water backing up into the basement for several weeks. I highly recommend Jason and The Drainworks! They did a great job and I will be recommending them to all of my clients and acquaintances! Thank you????

Fast affordable service

I had a clogged drain and I was looking for a directional snake and called one company who took all my information and was going to call me back and never did. Then someone recommended this company to me and I called and talked to someone immediately who was knowledgeable. He quoted me over the phone a great price and then had someone come out the next day and fix the clog. It was super easy and for someone who is not very handy I was very happy with the experience.